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Field Service Engineer
Agilent Technologies. Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in on-site installation, maintenance, and repair of multi-vendor systems solutions, with a strong focus on customer service and problem-solving. Proficient in delivering technical training and collaborating with cross-functional teams to optimize product performance.
Highest-signal resume keywords
On-Site InstallationTechnical TrainingCustomer ServiceProblem-SolvingField-Based Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware InstallationSoftware InstallationNetwork ConfigurationProduct Performance DiagnosisPreventive MaintenanceCalibrationTechnical Resource ManagementSales Lead QualificationMulti-Vendor Systems Solutions
Soft Skills
Strong Communication SkillsCustomer Service SkillsAbility to Work IndependentlyProblem-Solving SkillsAbility to Manage Multiple Priorities
Certifications & Qualifications
Bachelor's DegreeMaster's DegreePost-Graduate CertificationValid Driver’s License
Industry Keywords
ChemistryBiologyPharmacyCustomer Credentialing RequirementsHealth and Safety Requirements
About the role
Key responsibilities & impact- Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
- Install and optimize hardware, software, network products, and configurations at customer sites
- Diagnose and resolve product performance problems
- Perform maintenance, qualification, and repair services
- Advise customers on preventive maintenance and configurations affecting product performance
- Respond proactively to potential equipment or software issues to prevent unplanned business interruptions
- Deliver fully integrated solutions, including peripherals, communications, operating systems, and application software
- Serve as an internal technical resource and manage product escalations
- Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions
- Deliver internal technical training and maintenance seminars and workshops
- Mentor and train other field engineers or customers
- Calibrate equipment on-site for large-volume customers
- Identify and qualify potential customer opportunities and sales leads when appropriate
Requirements
What you’ll need- Candidate must be located in Toluca, Edo. México
- Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or a related scientific discipline
- Post-graduate, certification, and/or license may be required
- Valid driver’s license with the ability to travel to customer sites
- Generally, requires minimal (up to 2 years) to no prior relevant work experience
- Willingness to travel up to 50%+ of the time
- Professional proficiency in spoken and written English
- Strong communication skills, customer service and problem-solving skills
- Ability to work independently and manage multiple priorities in a field-based environment
- Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites
- Requirements may include proof of identification, proof of certification to perform the work required, and customer health and safety requirements
Benefits
Comp & perks- Option to work remotely
- Full-time weekly schedule
- Equal opportunity employment