Field Service Engineer

Agilent Technologies

. Deliver scientific/technical expertise to drive sales and support new and existing customers .

Posted 10/16/2026full-timeRemote • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scientific and technical support, with a focus on customer satisfaction and solution implementation in clinical laboratory environments. Proficient in delivering presentations and integrating products into customer workflows while adhering to regulatory and quality standards.

Highest-signal resume keywords

Wet-Lab AnalysisData AnalysisTechnical PresentationsCustomer Requirements AnalysisRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scientific ExpertiseTechnical SupportSolution ImplementationTroubleshootingCustomer Feedback Documentation

Soft Skills

Customer SatisfactionCommunicationCollaboration

Tools & Technologies

Agilent ProductsClinical Laboratory Environments

Certifications & Qualifications

Bachelor's DegreeMaster's DegreePost-Graduate Certification

Industry Keywords

Sales SupportApplication SupportCompetitive PositioningSeminarsHealth and Safety Requirements

About the role

Key responsibilities & impact

Deliver scientific/technical expertise to drive sales and support new and existing customers
Provide pre-sales technical and application support, including customer requirements analysis, sample analysis, demonstrations, technical presentations, seminars, benchmarks, competitive positioning, and solution/application implementation
Provide wet-lab and data analysis in clinical laboratory environments when required
Understand customer problems, recommend solutions, and ensure customer satisfaction
Integrate Agilent products, applications, and solutions into customer environments
Ensure products/applications function according to specifications
Provide remote and on-site troubleshooting
Align with sales partners, management, R&D, and product marketing to communicate customer feedback
Document and log post-sales application support inquiries and complaints according to regulatory and quality policies
Present information at conferences, seminars, and e-seminars when required

Requirements

What you’ll need

Bachelor's or Master's Degree or equivalent
Post-graduate, certification, and/or license may be required
Typically, at least 3+ years relevant experience
Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to access customer sites
Requirements may include proof of identification, proof of certification to perform the work required, and customer health and safety requirements
Ability to provide wet-lab and data analysis in clinical laboratory environments may be required

Benefits

Comp & perks

Option to work remotely
Equal opportunity employment
Travel required: 75% of the time