Field Service Engineer

Agilent Technologies

. Support customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions .

Posted 10/16/2026full-timeCanadaJuniorMid-Level💰 CA$83,680 - CA$130,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in on-site installation, maintenance, and repair of Pathology and Genomics instruments, with a strong focus on troubleshooting and problem-solving in a laboratory environment. Proficient in delivering technical training and collaborating with cross-functional teams to provide integrated customer solutions.

Highest-signal resume keywords

On-Site InstallationTroubleshooting And Problem SolvingTechnical Training DeliveryLaboratory ExperienceCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation Of HardwareSoftware ConfigurationNetworking ProductsProduct Performance DiagnosisPreventive MaintenanceCalibration Of EquipmentTechnical Issue ManagementIntegrated Solutions DeliveryField EngineeringLead Qualification

Soft Skills

Clear CommunicationRespectful InteractionTimely ResponseCustomer Service OrientationTeam Collaboration

Certifications & Qualifications

Agilent Approved Customer/Vendor Credentialing

Industry Keywords

Pathology InstrumentsGenomics SystemsLaboratory EnvironmentBiotechnologyAnalytical Chemistry

About the role

Key responsibilities & impact

Support customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Support customers through on-site activities on Pathology and Genomics instruments and systems
Install and optimize hardware, software, networking products and configurations at customer sites
Diagnose and resolve product performance problems
Perform maintenance and repair services
Advise customers on preventive maintenance and configurations affecting product performance
Proactively respond to potential equipment or software issues to prevent unplanned business interruption
Deliver fully integrated solutions, including peripherals, communications, operating systems and application software
Serve as an internal resource on technical issues and manage product escalations
Collaborate with Agilent Support, Sales, Marketing and R&D teams to provide customer solutions
Deliver internal technical training and maintenance seminars and workshops
Train other field engineers or customers
Calibrate equipment on-site for large-volume customers
Qualify leads

Requirements

What you’ll need

Successful candidate MUST live in the Ontario area
A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent college degree with Work experience
2 years of experience in laboratory environment
Experience with troubleshooting and problem solving is essential
Verbal and written communication is clear, respectful and timely
You enjoy travelling and visiting customers
100% Travel expectation
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites
Requirements may include proof of identification, proof of certification to perform the work required, and customer health and safety requirements

Benefits

Comp & perks

Eligibility for bonus
Stock
Benefits
Option to work remotely