Field Service Engineer

Agilent Technologies

. Install, commission, repair, maintain, and provide training and technical support for key-account instruments, including LC, GC, and GCMS hardware and software .

Posted 10/16/2026full-timeRemote • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, commissioning, repairing, and maintaining LC, GC, and GCMS instruments, while providing exceptional customer support and proactive equipment health management. Strong ability to resolve complex technical issues and foster customer relationships to drive business growth.

Highest-signal resume keywords

LC Instrument SupportGC Instrument SupportGCMS Instrument SupportProactive Equipment Health ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationCommissioningRepairMaintenanceTraining

Soft Skills

Problem SolvingCollaborationCustomer SatisfactionCommunication

Industry Keywords

Service ContractsLaboratory OperationsBusiness DevelopmentTechnical SupportCustomer Needs Management

About the role

Key responsibilities & impact

Install, commission, repair, maintain, and provide training and technical support for key-account instruments, including LC, GC, and GCMS hardware and software
Provide proactive equipment health management services
Handle complex technical issues and coordinate across departments
Drive closed-loop management of customer needs
Support customer business development and laboratory operations
Support service contracts and business growth
Contribute to knowledge retention and team capability building
Resolve customer problems promptly and maintain customer satisfaction
Maintain strong customer relationships
Complete other assigned work according to company processes

Requirements

What you’ll need

Experience or capability supporting installation, commissioning, repair, maintenance, and training for LC, GC, GCMS instruments, related hardware, and software
Ability to provide proactive equipment health management services
Ability to handle complex technical issues and collaborate across departments
Ability to manage customer needs through closure
Ability to support customer business development and laboratory operations
Ability to support service contracts and business growth
Ability to resolve customer problems promptly and maintain customer satisfaction
Ability to complete other work effectively according to company processes
Willingness to travel 75% of the time

Benefits

Comp & perks

Option to work remotely
Full-time weekly schedule