Field Service Engineer

Agilent Technologies

. Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems .

Posted 9/22/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSenior💰 $29 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in on-site installation, maintenance, and repair of Agilent and third-party systems, with a strong focus on troubleshooting, customer communication, and compliance with company policies. Proficient in documenting service activities and training customers on equipment operation.

Highest-signal resume keywords

Field Service EngineeringTroubleshootingCustomer CommunicationPreventive MaintenanceSAP Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System InstallationSystem MaintenancePerformance TroubleshootingConfiguration OptimizationBiological Automation InstrumentationCell-Based AssaysPreventive MaintenanceEmergency RepairsTechnical TrainingCompliance Management

Soft Skills

Clear CommunicationRespectful InteractionCustomer Service

Tools & Technologies

Agilent SystemsNetworking ProductsOperating SystemsSoftware Systems

Certifications & Qualifications

Bachelor’s Degree in Science or EngineeringValid Driver's License

Industry Keywords

Field ServiceAnalytical SciencesBiomedical EngineeringQuality SystemsService Delivery

About the role

Key responsibilities & impact

Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance, upgrades, and emergency repairs
Respond to service requests and communicate with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and uphold exceptional customer service
Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
Document service activities, time, and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required

Requirements

What you’ll need

Bachelor’s degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience
Experience in a similar position as a field service engineer, or in cell-based assays, or biological automation instrumentation is a plus
Experience with troubleshooting and problem-solving is required
Clear, respectful, and timely verbal and written communication
Must have a valid driver's license
Ability to visit customers' sites, including working some overtime, possible weekends, and/or overnight travel as needed
Reside within approximately a 60-mile radius of the greater Philadelphia area
Ability to travel Monday through Friday throughout the territory
Availability for weekly overnight stays and occasional weekend travel
Travel requirements may reach up to 25%

Benefits

Comp & perks

Eligibility for bonus
Stock
Benefits
Choice of company car or reimbursement for personal vehicle usage
Option to work remotely