Field Service Engineer – Enterprise Service, Asset Performance Management

Agilent Technologies

. Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions .

Posted 10/12/2026full-timeRemote • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in on-site installation, maintenance, and repair of multi-vendor systems solutions, with a strong focus on customer support and technical training. Capable of diagnosing product performance issues and delivering integrated solutions while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

On-Site InstallationTechnical TrainingProduct Performance DiagnosisCustomer SupportMulti-Vendor Systems Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware InstallationNetwork ConfigurationPreventive MaintenanceProduct RepairPerformance OptimizationCalibrationTechnical TroubleshootingLead QualificationCustomer Solutions Delivery

Soft Skills

CollaborationCommunicationCustomer ServiceProblem SolvingTraining

Certifications & Qualifications

Bachelor's DegreeMaster's DegreePost-Graduate CertificationVendor Credentialing

Industry Keywords

Field EngineeringCustomer Health and SafetyAgilent StandardsTechnical Resource ManagementBusiness Continuity

About the role

Key responsibilities & impact

Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
Install and optimize hardware, software, network products, and configurations at customer sites
Diagnose and resolve product performance problems
Perform maintenance and repair services
Advise customers on preventive maintenance and configurations affecting product performance
Proactively respond to potential equipment or software issues to prevent unplanned business interruptions
Deliver fully integrated solutions including peripherals, communications, operating systems, and application software
Serve as an internal technical resource and manage product escalations
Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions
Deliver technical training, maintenance seminars, and workshops for field engineers or customers
Train other field engineers or customers
Calibrate equipment on-site for large-volume customers
Qualify leads

Requirements

What you’ll need

Bachelor's or Master's Degree or equivalent
Post-graduate, certification and/or license may be required
Typically, at least 4+ years relevant experience for entry into this level
Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
Requirements may include proof of identification, proof of certification to perform the work required, and customer health and safety requirements
Willingness and ability to travel 100% of the time
Day shift availability

Benefits

Comp & perks

Option to work remotely
Full-time weekly schedule
Access to country-specific pay and benefit information
Equal opportunity employment