Field Service Engineer, ICP-MS, OES

Agilent Technologies

. Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions .

Posted 10/15/2026full-timeJapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in on-site installation, maintenance, and repair of multi-vendor systems solutions, while providing technical training and support to customers and internal teams. Capable of diagnosing product performance issues and delivering integrated solutions to enhance customer satisfaction.

Highest-signal resume keywords

On-Site InstallationProduct Performance DiagnosisTechnical Training DeliveryCustomer Solutions CollaborationPreventive Maintenance Advising

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationNetwork OptimizationProduct MaintenanceEquipment Calibration

Soft Skills

Customer SupportProactive Problem SolvingCollaborationCommunication

Tools & Technologies

Multi-Vendor SystemsOperating SystemsApplication SoftwarePeripherals

Certifications & Qualifications

Bachelor's DegreeMaster's DegreePost-Graduate CertificationVendor Credentialing

Industry Keywords

Technical ResourceField EngineeringCustomer Health and SafetyLead Qualification

About the role

Key responsibilities & impact

Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
Install and optimize hardware, software, and network products and configurations at customer sites
Diagnose and resolve product performance problems
Perform maintenance and repair services
Advise customers on preventive maintenance and configurations affecting product performance
Respond proactively to potential equipment or software issues to prevent unplanned business interruptions
Deliver fully integrated solutions including peripherals, communications, operating systems, and application software
Serve as an internal technical resource and manage product escalations
Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions
Deliver internal technical training and maintenance seminars/workshops as needed
Train other field engineers or customers
Calibrate equipment on-site for large-volume customers as needed
Qualify leads as needed

Requirements

What you’ll need

Bachelor's or Master's Degree or equivalent
Post-graduate, certification, and/or license may be required
Generally requires minimal to no prior relevant work experience
Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements for access to customer sites
Requirements may include proof of identification, proof of certification to perform the required work, and customer health and safety requirements
Ability to travel 35% of the time

Benefits

Comp & perks

Full-time weekly schedule
Day shift
Customer/vendor credentialing support required for site access
Potential internal technical training and maintenance seminars/workshops
Potential training for other field engineers or customers