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Inside Sales Account Manager – Services & Support Division
Agilent Technologies. Sell Agilent's CrossLab services portfolio to new and existing customers in the assigned territory .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full renewal lifecycle for service contracts, including negotiation and upselling strategies. Strong ability to communicate effectively and collaborate with cross-functional teams to enhance customer satisfaction and retention.
Highest-signal resume keywords
Contract Negotiation SkillsSales Funnel ManagementCustomer Relationship ManagementTechnical KnowledgeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ForecastingLead QualificationRenewal Pipeline ManagementUpsellingCross-Selling
Soft Skills
Attention to DetailTeam CollaborationFlexibility
Tools & Technologies
Digital Sales ChannelsWeb-Enabled Renewal Quotes
Industry Keywords
Service ContractsCustomer RetentionSales ManagementAgilent CrossLab Services
About the role
Key responsibilities & impact- Sell Agilent's CrossLab services portfolio to new and existing customers in the assigned territory
- Conduct outbound and inbound sales activities via telephone, email, and other digital channels
- Handle complex leads and qualify and nurture them into business opportunities
- Manage sales funnel, accounts, and renewal pipeline; forecast accurately
- Identify upsell and cross-sell opportunities
- Own the full renewal lifecycle for service contracts from opportunity review through quote, negotiation, and booking
- Review upcoming renewals and validate installed base, pricing, and billing details
- Manage web-enabled renewal quotes and automated reminders
- Coordinate activation of subsequent years for multi-year agreements
- Track at-risk renewals and engage customers to prevent churn and coverage lapses
- Expand service coverage and scope at renewal
- Negotiate renewals while protecting margin and following company policies
- Conduct post-sales check-ins focused on value delivered, uptime, and upcoming needs
- Report renewal rate, attach rate, forecast accuracy, deals, issues, and risks to Sales Management
- Partner with Consultative Account Managers, field staff, Contract Administration, and other cross-functional stakeholders
Requirements
What you’ll need- Bachelor’s or master’s degree or equivalent
- 1-2+ years relevant experience
- Technical knowledge
- Strong communication skills
- Contract negotiation skills
- Strong attention to detail
- Ability to work well within a team and with cross-functional partners
- Flexibility to meet team and business needs
- Occasional travel
- Day shift: Monday through Friday, 9:00 AM–5:00 PM
Benefits
Comp & perks- Bonus eligibility
- Stock eligibility
- Benefits
- Option to work remotely
- Sales incentive eligibility