Inside Sales Representative – SSD Aftermarket

Agilent Technologies

. Sell Agilent's CrossLab service offerings to new and existing customers .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $29 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing service contracts and renewals, with a strong focus on customer retention and sales growth. Proficient in utilizing CRM tools to track sales opportunities and maintain customer relationships.

Highest-signal resume keywords

Service Contract ManagementSales Pipeline ManagementCustomer Relationship ManagementNegotiation SkillsSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ForecastingUpsellingCross-SellingContract Renewal ProcessSales Goals Achievement

Soft Skills

Strong CommunicationCustomer ServiceNegotiation Skills

Tools & Technologies

CRM ToolsSalesforce

Industry Keywords

Inside SalesAftermarket SalesService ContractsCustomer RetentionSales Targets

About the role

Key responsibilities & impact

Sell Agilent's CrossLab service offerings to new and existing customers
Identify, qualify, and develop sales opportunities
Manage the sales pipeline and provide accurate forecasts
Identify upsell and cross-sell opportunities
Convert time-and-material customers into service contract customers
Partner with internal teams to grow territory revenue
Own the full service contract renewal process
Manage upcoming renewals and engage customers before contracts expire
Prepare and update renewal quotes
Help retain customers and minimize contract cancellations
Identify opportunities to expand service coverage during renewals
Negotiate renewals while maintaining pricing guidelines
Track and report renewal performance and sales opportunities
Work closely with Account Managers, Field Service teams, and Contract Administration
Achieve sales and renewal targets and grow service contract revenue
Maintain customer relationships, retention rates, sales pipeline, and forecasts
Deliver a positive customer experience

Requirements

What you’ll need

Bachelor's degree or equivalent experience
2+ years of inside sales or related sales experience
Experience with service contracts, renewals, or aftermarket sales is preferred
Strong communication, customer service, and negotiation skills
Experience using CRM tools such as Salesforce
Proven ability to meet or exceed sales goals
Occasional travel
Ability to work a full-time weekly schedule

Benefits

Comp & perks

Bonus eligibility
Stock eligibility
Benefits
Option to work remotely