Scheduling Coordinator

Agilent Technologies

. Represent Agilent Technologies and deliver high levels of customer satisfaction at a pharmaceutical site .

Posted 11/5/2026full-timeCheadle • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer satisfaction and operational efficiency within a pharmaceutical environment, utilizing tools like SAP and SmartSheet for effective scheduling and administration. Proven ability to coordinate service activities, manage vendor relationships, and ensure compliance with maintenance schedules and safety protocols.

Highest-signal resume keywords

SAP CRM SystemSmartSheetCustomer Satisfaction ManagementPlanning And Organizational SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Plan ManagementBreakdown Repair CoordinationAsset Inventory ManagementPerformance Metrics MonitoringQuotation Requests And Purchase OrdersWork Order ClosureRisk Assessment CollationPreventative Maintenance SchedulingCost Data ManagementVendor Service Report Uploading

Soft Skills

Effective Team PlayerExcellent Communication SkillsCross-Functional CollaborationMultitasking AbilityTime Management Skills

Certifications & Qualifications

Third Level QualificationScience Qualification Advantageous

Industry Keywords

Pharmaceutical EnvironmentClean RoomsLaboratoriesCustomer Gowning RequirementsPPE Compliance

About the role

Key responsibilities & impact

Represent Agilent Technologies and deliver high levels of customer satisfaction at a pharmaceutical site
Plan, schedule, and host engineers for onsite maintenance activities
Manage and update scheduled service plans
Respond to breakdown repair requests and minimize instrument downtime
Coordinate service visits with site schedules, standards, parts, and IT requests
Act as the dedicated point of contact for onsite vendors
Manage permits and support service engineers during service visits
Serve as the first customer point of contact for scheduling and operational queries
Raise quotation requests and purchase orders and reconcile costs
Track out-of-scope costs and report regularly to the account manager
Attend operational calls and customer meetings and manage a high volume of emails
Manage customer asset inventories, including instrument additions, removals, and changes
Monitor performance metrics and ensure maintenance and repair requests meet agreed timelines
Use SAP CRM System and SmartSheet for scheduling and administration
Schedule vendor inductions and collate risk assessments, training records, and documentation
Proactively monitor adherence to planned preventative maintenance schedules
Manage shipment and tracking of off-site instruments
Maintain inventory, service metrics, schedules, and cost data
Collate vendor service reports and upload them to customer CMMS software
Close associated work orders

Requirements

What you’ll need

Third level qualification; science qualification advantageous
Ability to work effectively as a team player and take ownership
Ability to manage sudden changes in priorities
Proven problem-solving and multitasking ability
Planning, organizational, and time management skills
Ability to prioritize tasks and meet deadlines
Ability to handle customer and vendor requests via telephone, email, and in person
Excellent communication and interpersonal skills
Cross-functional collaboration skills
Ability to work independently with limited managerial input
Knowledge of planning and administrative tools, preferably SAP/Smartsheet
Proven fluency in English, verbal and written
Willingness to participate in ongoing training and development
Ability to work onsite in a pharmaceutical site environment, including clean rooms and laboratories
Willingness to comply with customer gowning and PPE requirements
Occasional travel availability

Benefits

Comp & perks

Full-time weekly schedule
Ongoing training and development opportunities
Equal opportunity employment