Service Delivery Director

Agilent Technologies

. Drive profitable growth, operational excellence, and customer satisfaction across Agilent's service organization .

Posted 9/24/2026full-timeRemote • Wisconsin • United StatesLead💰 $174,525 - $290,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading service operations, driving customer satisfaction, and managing P&L objectives while fostering high-performing teams. Proven ability to implement operational excellence initiatives and optimize service delivery in technical environments.

Highest-signal resume keywords

P&L ManagementField Service ManagementOperational ExcellenceCustomer Service OperationsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial PlanningForecastingService Delivery OptimizationLean ImplementationSix SigmaBusiness Performance MetricsService Solutions DevelopmentOperational Standards EstablishmentResource ManagementProcess Optimization

Soft Skills

LeadershipCollaborationCustomer-Centric MindsetChange ManagementProblem Solving

Industry Keywords

Life SciencesHealthcareLaboratory SupportAnalytical InstrumentationTechnical EnvironmentsService CultureCustomer LoyaltyOperational ComplianceSafety StandardsService Quality

About the role

Key responsibilities & impact

Drive profitable growth, operational excellence, and customer satisfaction across Agilent's service organization
Lead field service operations and develop high-performing service teams
Deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency
Increase service contract renewals, service attachment rates, lead generation, and revenue recognition
Manage P&L objectives through financial planning, forecasting, and resource management
Reduce service delivery costs while maintaining customer satisfaction and service quality
Monitor business metrics to drive continuous improvement and decision-making
Champion a customer-centric service culture and improve customer loyalty
Develop service solutions, delivery models, and support processes
Improve service quality, responsiveness, and customer satisfaction
Engage strategic customers and resolve escalated service issues
Lead installation, maintenance, repair, calibration, qualification, and support of Agilent and non-Agilent products and systems
Establish operational standards, performance expectations, and best practices
Optimize workforce planning, resource allocation, and service execution
Drive operational excellence, process optimization, and scalability initiatives
Lead, develop, and inspire Field Service Engineers, Service Technicians, and service leaders
Build succession plans and leadership pipelines
Partner with Sales, Commercial Operations, Customer Success, Technical Support, Marketing, Quality, Regulatory, and Business Unit leaders
Collaborate across regional and global organizations and support acquisitions, product launches, and organizational transformations
Ensure compliance with company policies, regulations, customer site access requirements, and industry standards
Promote safety, integrity, and operational compliance

Requirements

What you’ll need

Bachelor's degree in Engineering, Life Sciences, Business, Operations, or a related discipline
Minimum of 5 years of experience leading people, programs, projects, or business functions
Demonstrated leadership experience managing service, operations, technical support, or field service organizations
Experience managing budgets, operational performance, and business financials
Strong understanding of customer service operations, field service management, and business performance metrics
Proven ability to lead through change and drive organizational transformation
Ability to travel as needed
Must consent to and meet Agilent-approved customer and vendor credentialing requirements
Ability to satisfy requirements that may include proof of identity, certifications, training records, immunizations, and health and safety compliance documentation
Experience leading geographically dispersed or multi-site service organizations
Prior ownership of P&L or significant operating budgets
Background supporting laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments
Experience implementing Lean, Six Sigma, or operational excellence programs
Track record of building high-performing teams and driving measurable business outcomes

Benefits

Comp & perks

Bonus eligibility
Stock eligibility
Benefits
Option to work remotely
Choice of company car or reimbursement for personal vehicle usage in the US
Professional development opportunities
Coaching and mentoring
Travel support as needed