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Solution Deployment and Engineering Manager
Agilent Technologies. Lead APAC service delivery operations, ensuring successful solution deployment, support, and customer outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading service delivery operations across the Asia Pacific region, focusing on customer satisfaction, operational excellence, and strategic initiative execution. Proven ability to develop and engage teams while ensuring compliance with quality standards and driving continuous improvement.
Highest-signal resume keywords
Service Delivery LeadershipCustomer Satisfaction ManagementEnterprise Software DeploymentPeople Leadership ExperienceOperational Performance Accountability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationSystem IntegrationWorkflow AutomationLaboratory Informatics SystemsChromatography Data SystemsLIMSELNData IntegrityCybersecurityP&L Management
Soft Skills
Communication SkillsCollaboration SkillsRelationship-Building SkillsAnalytical SkillsProblem-Solving Skills
Tools & Technologies
Agilent OpenLabDigital Laboratory WorkflowsLaboratory Automation Solutions
Industry Keywords
Life SciencesDiagnosticsBiotechnologyPharmaceuticalsAnalytical InstrumentationQuality SystemsRegulated Environments
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead APAC service delivery operations, ensuring successful solution deployment, support, and customer outcomes
- Build strong customer and cross-functional partnerships to drive revenue growth and maximize customer satisfaction
- Develop, coach, and engage employees to strengthen technical capabilities and future leadership pipelines
- Champion Agilent's core values and foster a culture centered on customer success, collaboration, and accountability
- Deliver organizational goals, business metrics, and financial objectives while maintaining operational excellence
- Ensure compliance with SDE processes, quality standards, security requirements, and company policies
- Execute regional and global strategic initiatives by aligning resources, priorities, and stakeholder partnerships
- Drive continuous improvement, innovation, scalability, and effective escalation management to improve efficiency and business growth
- Manage the OpenLab Sync Solution Deployment & Engineering organization across the Asia Pacific region
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Engineering, Life Sciences, or a related discipline
- 8+ years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting, with increasing leadership responsibility
- 3+ years of people leadership experience managing geographically dispersed teams and driving employee development, engagement, and performance
- Proven experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results
- Strong understanding of enterprise software deployments, system integrations, workflow automation, and related service delivery methodologies
- Demonstrated ability to manage customer escalations, navigate complex stakeholder environments, and drive successful business outcomes
- Experience translating strategic objectives into operational plans and executing against key business, financial, and customer metrics
- Excellent communication, collaboration, and relationship-building skills with the ability to influence across functions, cultures, and organizational levels
- Strong analytical, problem-solving, and continuous improvement mindset with a focus on scalability and operational excellence
- Ability to travel throughout the Asia Pacific region as business needs require
- Preferred: Experience with laboratory informatics systems, chromatography data systems, LIMS, ELN, scientific software, or regulated laboratory environments
- Preferred: Knowledge of Agilent OpenLab, digital laboratory workflows, or laboratory automation solutions
- Preferred: Experience leading regional or global professional services organizations within life sciences, diagnostics, biotechnology, pharmaceuticals, or analytical instrumentation industries
- Preferred: Familiarity with quality systems, data integrity, cybersecurity, and compliance requirements in regulated environments
- Preferred: Experience managing P&L, service delivery metrics, utilization, forecasting, and business growth initiatives
- Preferred: Proven success leading organizational change, capability-building programs, and cross-functional strategic initiatives
Benefits
Comp & perks- Option to work remotely
- Full-time weekly schedule
- Pay and benefit information by country available through Agilent's locations resource