Technical Support Engineer

Agilent Technologies

. Provide remote hardware, software, and application support to customers across the U.S.

Posted 11/9/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $29 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote technical support for analytical instrumentation and laboratory workflows, with strong communication skills to guide customers through troubleshooting processes. Possesses a solid foundation in STEM fields, particularly in Chemistry or related disciplines, and a customer-focused approach to problem-solving.

Highest-signal resume keywords

Bachelor's Degree In ChemistryAnalytical Instrumentation SupportCustomer Service ExperienceTechnical Support ExperienceMicrosoft Windows Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical ThinkingLogical Problem-SolvingLaboratory Workflows SupportChromatography KnowledgeSpectroscopy KnowledgeGenomics KnowledgeRemote Troubleshooting ToolsTechnical Product SupportAgilent Instruments ExperienceLaboratory Systems Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer-Focused Mindset

Industry Keywords

Technical IssuesRemote SupportLaboratory TechnologiesBiochemistryMicrobiologyBiologySTEM FieldHelp DeskCustomer Technical IssuesEscalation Procedures

About the role

Key responsibilities & impact

Provide remote hardware, software, and application support to customers across the U.S. and Canada
Serve as a first point of contact for customer technical issues
Troubleshoot technical issues by phone and email
Guide customers through solutions using remote troubleshooting tools and clear, step-by-step communication
Partner with internal technical experts when escalation is needed
Support analytical instrumentation, chromatography, laboratory workflows, technical products, and software

Requirements

What you’ll need

Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field
Strong verbal and written communication skills
Analytical thinking and logical problem-solving abilities
Customer-focused mindset
Ability to learn and support technical products, software, and laboratory workflows
Basic knowledge of Microsoft Windows and computer systems
Availability to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday
Prior laboratory experience through coursework, research, internships, or professional employment preferred
Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies preferred
Experience working with Agilent instruments or laboratory systems preferred
Previous customer service, help desk, technical support, or laboratory support experience is a plus

Benefits

Comp & perks

Eligibility for bonus
Stock
Benefits
Fully remote work arrangement currently available
Occasional travel