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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve issues effectively while maintaining accurate records and managing multiple priorities in a fast-paced environment. Proficient in utilizing customer relationship management software and possesses solid knowledge of products and solutions in the healthcare industry.
Highest-signal resume keywords
High-Volume Call Center ExperienceCustomer Relationship Management SoftwareStrong Phone Communication SkillsProblem-Solving AbilityTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Management SystemsDocumentation SkillsProduct KnowledgeCross-Selling TechniquesCustomer Data Management
Soft Skills
Active ListeningPatienceDecision-Making Under PressureRelationship-Building AbilityMulti-Tasking
Tools & Technologies
MS SuiteCall Center Databases
Certifications & Qualifications
High School DiplomaVaccination Status (if required)
Industry Keywords
Healthcare Industry KnowledgeCustomer ServiceNew Business GenerationCustomer-Oriented Etiquette
About the role
Key responsibilities & impact- Provide outstanding service to customers
- Resolve product or service problems
- Attract new potential and increased activity from existing customers
- Maintain accurate customer data throughout the entire order process
- Answer large amounts of incoming calls using in-depth product and company knowledge
- Acquire customer orders and route orders to the appropriate service site
- Maintain comprehensible records of all customer interactions in call center databases
- Update system information to maintain accurate customer data
- Identify customer needs, clarify information, research issues, and provide accurate answers to queries and concerns
- Follow call center scripts when handling different topics
- Troubleshoot customer complaints, determine causes, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution
- Route requests to appropriate support specialists
- Identify opportunities to cross-sell additional products and services
- Present product opportunities and route service leads to Inside Sales specialists for follow-up
Requirements
What you’ll need- High School Diploma or 2 years of equivalent experience required
- Previous experience in a high-volume call center is preferred
- Available to work weekends and holidays as needed
- Ability to multi-task, set priorities and manage time effectively is preferred
- Proven track record of new business generation resulting in increased revenue
- Health care industry knowledge preferred
- Strong phone and verbal communication skills along with active listening
- Ability to identify reasons for problems and find effective solutions
- Self-control, patience, and ability to make decisions under pressure
- Solid knowledge of all products and solutions sold in their market, including competitive products
- Documentation skills and attention to detail
- Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment
- Time management skills
- Customer-oriented telephone etiquette and relationship-building ability
- Entire MS Suite, Customer Relationship Management Software, and order management systems knowledge
- May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements
Benefits
Comp & perks- Health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- Wellness programs
- Vaccination expenses covered at a participating clinic when required
- Reasonable accommodations for qualified individuals with disabilities