Customer Care Specialist I

Agiliti

. Provide outstanding service to customers .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $14 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and effective communication. Proficient in managing high volumes of calls while maintaining accurate records and identifying sales opportunities.

Highest-signal resume keywords

High-Volume Call Center ExperienceCustomer Relationship Management SoftwareTime Management SkillsProblem-Solving AbilitiesHealth Care Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation SkillsOrder Management SystemsProduct KnowledgeSales Strategy ImplementationCross-Selling Techniques

Soft Skills

Strong Verbal CommunicationActive ListeningCustomer-Oriented EtiquetteRelationship-Building SkillsMulti-Tasking Abilities

Tools & Technologies

MS SuiteCall Center Databases

Certifications & Qualifications

Vaccination Status Verification

Industry Keywords

Customer ServiceNew Business GenerationFast-Paced EnvironmentService LeadsProduct Solutions

About the role

Key responsibilities & impact

Provide outstanding service to customers
Resolve product or service problems
Answer high volumes of incoming calls using product and company knowledge
Acquire customer orders and route orders to the appropriate service site
Maintain comprehensible records of customer interactions in call center databases
Update system information to maintain accurate customer data throughout the order process
Identify customer needs, clarify information, research issues, and provide accurate answers to queries and concerns
Follow call center scripts for different topics
Troubleshoot product or service problems, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution
Route requests to appropriate support specialists
Identify cross-selling opportunities for additional products and services
Present product opportunities and route service leads to Inside Sales specialists for follow-up
Implement sales strategy and may lead team members to accomplish objectives
Perform other duties necessary for effective department and company operations

Requirements

What you’ll need

High School Diploma or 2 years of equivalent experience required
Previous experience in a high-volume call center is preferred
Available to work weekends and holidays as needed
Ability to multi-task, set priorities and manage time effectively is preferred
Proven track record of new business generation resulting in increased revenue
Health care industry knowledge preferred
Strong phone and verbal communication skills along with active listening
Ability to identify problems and find effective solutions
Solid knowledge of products and solutions sold in the market, including competitive products
Practiced documentation skills and attention to detail
Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment
Time management skills
Customer-oriented telephone etiquette and relationship-building skills
Entire MS Suite, Customer Relationship Management Software, and order management systems
May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements

Benefits

Comp & perks

Health insurance options for Medical, Dental & Vision plans
Short- and Long-Term Disability plans
Flexible Spending Accounts
Health Savings Accounts
Life Insurance Options
Paid Time Off
401K Saving Plan with employer match
Employee Discounts
Tuition Reimbursement
Daily Pay program
Employee Assistance Program
Wellness programs
Vaccinations required by customer/company requirements covered by Agiliti at a participating clinic
Reasonable accommodations for qualified individuals with disabilities