FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem resolution and effective communication. Proficient in managing high call volumes while maintaining accurate records and identifying sales opportunities.
Highest-signal resume keywords
High-Volume Call Center ExperienceCustomer Relationship Management SoftwareTime Management SkillsStrong Phone Communication SkillsHealth Care Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order AcquisitionProduct KnowledgeTroubleshooting SkillsDocumentation SkillsCross-Selling Techniques
Soft Skills
Active ListeningRelationship-Building AbilityMulti-TaskingProblem IdentificationAttention to Detail
Tools & Technologies
MS SuiteOrder Management Systems
Certifications & Qualifications
Vaccination Status Proof
Industry Keywords
Customer ServiceSales StrategyCall Center OperationsNew Business GenerationFast-Paced Environment
About the role
Key responsibilities & impact- Provide outstanding service to customers
- Resolve product or service problems
- Answer large volumes of incoming calls
- Acquire customer orders and route orders to the appropriate service site
- Maintain comprehensible records of customer interactions in call center databases
- Update system information to maintain accurate customer data
- Identify customer needs, clarify information, research issues, and provide accurate answers
- Follow call center scripts for different topics
- Troubleshoot customer complaints, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution
- Maintain general knowledge of all product and service lines and route requests to appropriate support specialists
- Identify cross-selling opportunities for additional products and services
- Present product opportunities and route service leads to Inside Sales specialists for follow-up
- Implement sales strategy and may lead team members to accomplish objectives
- Perform other duties necessary for effective department and company operations
Requirements
What you’ll need- High School Diploma or 2 years of equivalent experience required
- Previous experience in a high-volume call center is preferred
- Available to work weekends and holidays as needed
- Ability to multi-task, set priorities and manage time effectively is preferred
- Proven track record of new business generation resulting in increased revenue
- Health care industry knowledge is preferred
- Strong phone and verbal communication skills along with active listening
- Ability to identify problems and find effective solutions
- Solid knowledge of products and solutions sold in the market, including competitive products
- Practiced documentation skills and attention to detail
- Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced environment
- Time management skills
- Customer-oriented telephone etiquette and relationship-building ability
- Entire MS Suite, Customer Relationship Management Software, and order management systems
- Ability to work Tuesday-Saturday, 2 PM to 11 PM CST
- May be required to obtain certain vaccinations or provide proof of current vaccination status
Benefits
Comp & perks- Health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- Wellness programs
- Vaccinations required by customer/company requirements covered by Agiliti at a participating clinic