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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve issues effectively while maintaining accurate records and managing multiple priorities in a fast-paced environment. Proficient in utilizing CRM software and MS Suite to enhance customer interactions and support sales strategies.
Highest-signal resume keywords
High-Volume Call Center ExperienceCustomer Relationship Management SoftwareStrong Phone Communication SkillsProblem Identification and ResolutionHealth Care Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder ManagementDocumentation SkillsMulti-TaskingTime Management
Soft Skills
Active ListeningRelationship-BuildingAttention to DetailVerbal CommunicationCustomer-Oriented Etiquette
Tools & Technologies
MS SuiteCall Center DatabasesOrder Management Systems
Industry Keywords
Health Care IndustryNew Business GenerationCross-Selling OpportunitiesSales Strategy
About the role
Key responsibilities & impact- Provide outstanding service to customers
- Resolve product or service problems
- Answer large volumes of incoming calls
- Acquire customer orders and route orders to the appropriate service site
- Maintain comprehensive records of customer interactions in call center databases
- Update system information to maintain accurate customer data
- Identify customer needs, clarify information, research issues, and provide accurate answers
- Follow call center scripts for different topics
- Troubleshoot complaints, determine causes, explain solutions, expedite corrections, and follow up on resolutions
- Maintain general knowledge of all product and service lines and route requests to appropriate support specialists
- Identify cross-selling opportunities for additional products and services
- Present product opportunities and route service leads to Inside Sales specialists for follow-up
- Perform other duties necessary for effective department and company operation
Requirements
What you’ll need- High School Diploma or 2 years of equivalent experience required
- Previous experience in a high-volume call center is preferred
- Available to work weekends and holidays as needed
- Ability to multi-task, set priorities and manage time effectively is preferred
- Proven track record of new business generation resulting in increased revenue
- Health care industry knowledge preferred
- Strong phone and verbal communication skills with active listening
- Ability to identify problems and find effective solutions
- Solid knowledge of products and solutions sold in the market, including competitive products
- Practiced documentation skills and attention to detail
- Ability to balance multiple priorities in a fast-paced, ever-changing environment
- Time management skills
- Customer-oriented telephone etiquette and relationship-building skills
- Strategic understanding of company vision, mission, and sales strategy
- Computer skills including the entire MS Suite, Customer Relationship Management Software, and order management systems
- Ability to work Tuesday–Saturday, 2 PM–11 PM CST
- Applicants may be required to obtain certain vaccinations or provide proof of current vaccination status
Benefits
Comp & perks- Health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- Wellness programs
- Required vaccinations covered by Agiliti at a participating clinic