Customer Care Specialist I

Agiliti

. Provide outstanding service to customers .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $14 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to resolve issues effectively while maintaining accurate records and managing multiple priorities in a fast-paced call center environment. Proficient in utilizing CRM software and MS Suite to enhance customer interactions and support sales strategies.

Highest-signal resume keywords

High Volume Call Center ExperienceCustomer Relationship Management SoftwareStrong Phone Communication SkillsProblem-Solving AbilitiesHealth Care Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Management SystemsDocumentation SkillsProduct KnowledgeSales Strategy UnderstandingMulti-Tasking

Soft Skills

Active ListeningPatienceDecision-Making Under PressureCustomer-Oriented EtiquetteRelationship-Building Abilities

Tools & Technologies

MS SuiteCall Center Databases

Industry Keywords

Customer ServiceNew Business GenerationCross-Selling OpportunitiesService LeadsFast-Paced Environment

About the role

Key responsibilities & impact

Provide outstanding service to customers
Resolve product or service problems
Answer large volumes of incoming calls using product and company knowledge
Acquire customer orders and route orders to the appropriate service site
Maintain comprehensible records of customer interactions in call center databases
Update system information to maintain accurate customer data throughout the order process
Identify customer needs, clarify information, research issues, and provide accurate answers to queries and concerns
Follow call center scripts for different topics
Troubleshoot customer issues, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution
Maintain general knowledge of all product and service lines and route requests to appropriate support specialists
Identify cross-selling opportunities for additional products and services
Present product opportunities and route service leads to Inside Sales specialists for follow-up

Requirements

What you’ll need

High School Diploma or 2 years of equivalent experience required
Previous experience in a high-volume call center is preferred
Available to work weekends and holidays as needed
Ability to multi-task, set priorities and manage time effectively is preferred
Proven track record of new business generation resulting in increased revenue
Health care industry knowledge preferred
Strong phone and verbal communication skills along with active listening
Ability to identify problems and find effective solutions
Self-control, patience, and ability to make decisions under pressure
Solid knowledge of products and solutions sold in the market, including competitive products
Practiced documentation skills and attention to detail
Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced environment
Customer-oriented telephone etiquette and relationship-building abilities
Understanding of company vision, mission, methods, and sales strategy
Computer skills including the entire MS Suite, Customer Relationship Management Software, and order management systems
Available to work Monday–Wednesday and Fridays, every other weekend, from 3 pm to midnight CST

Benefits

Comp & perks

Health insurance options for Medical, Dental & Vision plans
Short- and Long-Term Disability plans
Flexible Spending Accounts
Health Savings Accounts
Life Insurance Options
Paid Time Off
401K Saving Plan with employer match
Employee Discounts
Tuition Reimbursement
Daily Pay program
Employee Assistance Program
Wellness programs
Vaccination expenses covered at a participating clinic when required
Reasonable accommodations for qualified individuals with disabilities