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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing medical equipment delivery and processing, ensuring compliance with patient privacy laws and regulatory standards. Proficient in customer service, team leadership, and operational management within the healthcare industry.
Highest-signal resume keywords
Medical Equipment ManagementCustomer Service ExcellenceTeam LeadershipRegulatory ComplianceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Equipment CleaningMedical Equipment TestingMedical Equipment InspectingInventory ManagementFleet Vehicle ManagementShipping/ReceivingPurchase Order ManagementTime ManagementGeographic RoutingStaff Training
Soft Skills
Conflict ResolutionCommunicationSupervisionAccountabilityCustomer Retention
Certifications & Qualifications
Valid Driver’s LicensePotential for DOT Certification
Industry Keywords
Healthcare IndustryHospital Medical EquipmentCustomer Service ProgramsOn-Call SchedulingPatient Privacy Laws
About the role
Key responsibilities & impact- Coordinate delivery and pick-up of medical equipment
- Supervise individuals performing delivery and pick-up services
- Manage equipment inventory, supplies, fleet vehicles, shipping/receiving, requisitions, and purchase orders
- Work with district management to ensure customer retention
- Serve as subject matter expert in equipment processing, inspection, and in-servicing
- Provide leadership and direction to delivery and processing teams
- Ensure prompt and courteous customer service in person, by phone, and through communications
- Resolve customer and staff concerns, discrepancies, disagreements, and conflicts
- Partner with Technical Services, Account Executives, and Operations Manager on customer meetings to promote revenue growth, cost containment, and service expansion
- Assist with management of district and customer on-site service programs in the Operations Manager’s absence
- Manage missing and lost equipment, software upgrades, accessories, inventory par levels, and supplies
- Perform periodic reviews and ready line audits
- Assist in developing staffing and on-call schedules
- Exercise time management and geographic routing to prioritize customer service
- Train customer service staff on medical equipment cleaning, testing, inspecting, features, and functionality
- Recruit and develop customer service staff, provide cross and lateral training, and deliver ongoing feedback
- Hold self and staff accountable for assignment completion
- Ensure accurate and timely documentation for billing and regulatory compliance
- Perform other assigned duties
Requirements
What you’ll need- 21 years of age or older
- Associate’s degree or Bachelor’s degree preferred
- 1-2 years of supervision/management or customer excellence experience preferred
- Knowledge of the healthcare industry, including understanding of or experience with hospital medical equipment preferred
- Business management understanding
- Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
- Willingness to work flexible hours, including on call, evenings, weekends, holidays, and emergency off-hours as required
- Valid driver’s license and potential for DOT certification
- Ability to stand for long periods and walk great distances
- Ability to lift and/or push 75 pounds
- Compliance with patient privacy laws
- Proficiency in medical equipment cleaning, testing, inspecting, and in-servicing
Benefits
Comp & perks- Health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- Wellness programs
- Required vaccinations covered at a participating clinic, if applicable
- Reasonable accommodations for qualified individuals with disabilities