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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales management and customer relationship management, with a strong focus on contract oversight, business development, and operational efficiency in the SPD/GI Lab/OR sectors.
Highest-signal resume keywords
10+ Years SPD/GI Lab/OR Sales ExperienceSolution/Conceptual Sales ExperienceHospital Executive Level NegotiationsContract ManagementCustomer Satisfaction Oversight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process ManagementContract Renewal ManagementInventory MonitoringRoute PlanningOrder SupervisionBusiness Review PlanningEquipment Damage MonitoringLoaner Management
Soft Skills
CollaborationProblem SolvingCommunicationLeadershipAccountability
Tools & Technologies
Align System
Industry Keywords
SPDGI LabORSales ManagementCustomer Relationship Management
About the role
Key responsibilities & impact- Identify and capitalize on business prospects within existing and new customers
- Partner with the sales specialist to identify and close new business opportunities
- Oversee sales processes with new and existing customers
- Ensure timely and precise contract renewals
- Collaborate with sales and operations repair teams to ensure customer satisfaction
- Monitor adherence to contract terms regarding service frequency, inventories, and volumes
- Ensure field teams plan optimal routes
- Oversee contract consumption monitoring
- Monitor dedicated loaner inventories and track overdue loaners
- Devise plans for retrieving loaners from customers after repair return
- Determine when additional staff is needed to support business demands
- Supervise orders in the Align system and follow up on purchase orders
- Ensure orders are closed promptly
- Ensure routine quarterly business reviews with customers at $60,000 annual revenue or more
- Identify and resolve customer issues
- Plan educational in-services with customers
- Monitor preventable equipment damage for proactive planning
- Oversee equipment pickup and delivery using field teams
- Guide field teams, communicate expectations, and create a culture of accountability
Requirements
What you’ll need- B.S. degree in Business or related experience and/or equivalent combination of education and experience
- Ability to travel 50% of the time or more
- 10+ years SPD/GI Lab/OR sales and service experience (preferred)
- Solution/Conceptual sales and sales management experience (preferred)
- Working knowledge of SPD/GI Lab/OR (preferred)
- Experience in hospital executive level negotiations (preferred)
Benefits
Comp & perks- Health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- Wellness programs
- Vaccination expense covered at a participating clinic when required
- Reasonable accommodations for qualified individuals with disabilities
