Partner Operations Manager

Agility Robotics

. Own the operational success of external partners across the alliance partnership ecosystem .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $124,000 - $193,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner operations and program management, with a strong focus on developing and optimizing operational processes, managing cross-functional initiatives, and leveraging data for strategic decision-making. Proven ability to build and maintain strategic partner relationships while driving execution and operational success.

Highest-signal resume keywords

Partner Operations ManagementProject ManagementOperational Process OptimizationData Analysis and ReportingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process DevelopmentPerformance Management FrameworksKPI EstablishmentPartner OnboardingProgram Management

Soft Skills

Analytical Problem-SolvingExcellent CommunicationOrganizational SkillsProactive MindsetStakeholder Influence

Tools & Technologies

CRM PlatformsBusiness Intelligence ToolsProject Management SystemsOperational Dashboards

Industry Keywords

Partner EcosystemsChannel PartnershipsStrategic AlliancesCustomer Lifecycle ManagementHigh-Growth Organization

About the role

Key responsibilities & impact

Own the operational success of external partners across the alliance partnership ecosystem
Develop and manage frameworks, processes, and resources for partner onboarding, engagement, readiness, and ongoing success
Build, document, and continuously improve scalable workflows and operating procedures
Partner with Customer Success, Sales, Product, Engineering, and other internal teams to coordinate initiatives and drive execution
Establish and maintain operational metrics, dashboards, and reporting on partner performance and operational health
Improve systems, tools, and infrastructure supporting partner operations
Identify operational friction points and improve internal and external partner experience
Develop and maintain strategic partner relationships, alliance agreements, and shared growth opportunities
Define integrated service offerings and delivery methodologies and shape joint marketing messaging
Lead cross-functional operational initiatives from planning through execution
Manage dependencies, risks, timelines, and stakeholder alignment
Use data, partner feedback, and operational insights to identify gaps and drive scalable solutions
Help set direction and policies for partner-related sales activities
Manage execution of strategic business plans for alliance success

Requirements

What you’ll need

5+ years of experience in partner operations, business operations, customer success operations, program management, or a related field
Experience building, implementing, and optimizing operational processes in a growing or evolving business environment
Strong project and program management skills
Ability to independently manage multiple priorities and drive initiatives through completion
Ability to work cross-functionally, influence stakeholders, and build alignment across teams with competing priorities
Strong analytical and problem-solving skills
Ability to translate operational data into actionable insights and recommendations
Experience developing reporting, tracking mechanisms, and operational dashboards
Excellent communication and organizational skills
Proactive, resourceful mindset with ability to balance strategic thinking and hands-on execution
Experience supporting partner ecosystems, channel partnerships, strategic alliances, or third-party service delivery models (set apart)
Experience in robotics, hardware, industrial technology, automation, or complex technology environments (set apart)
Familiarity with customer lifecycle management, partner onboarding, enablement, and ongoing service delivery (set apart)
Experience scaling operational programs and processes in a high-growth organization (set apart)
Proficiency with CRM platforms, business intelligence tools, and project management systems (set apart)
Experience establishing KPIs, operational scorecards, and performance management frameworks (set apart)
Current authorization to work in the United States

Benefits

Comp & perks

401(k) Plan: Includes a 6% company match
Company stock options
100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
Eligible for benefits on your first day of employment
Employee Assistance Program (EAP)
Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees
10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually, for non-exempt employees
Catered lunches four times a week and healthy snacks and refreshments at Salem and Pittsburgh locations
Generous paid parental leave programs
Flexible work arrangements
Professional development and tuition reimbursement programs
Relocation assistance for eligible roles
Annual discretionary bonus for eligible roles