Senior Manager, Field Services

Agility Robotics

. Lead, coach, and develop a team of Deployment Specialists .

Posted 10/30/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $135,000 - $211,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading deployment teams, managing field service operations, and ensuring high-quality service delivery in robotics and automation environments. Proficient in technical troubleshooting, performance management, and developing scalable processes to enhance operational efficiency.

Highest-signal resume keywords

Field Service ManagementTechnical TroubleshootingPeople ManagementOperational Performance TrackingRobotics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical OperationsDeployment ExecutionPreventive MaintenanceRoot-Cause AnalysisSystem CommissioningPerformance Metrics DevelopmentResource PlanningComplex Hardware TroubleshootingSoftware Issue ResolutionOperational Risk Identification

Soft Skills

Customer CommunicationCross-Functional CollaborationDecision-MakingPrioritizationCoaching

Industry Keywords

RoboticsAutomationIndustrial EquipmentService DeliveryMechatronicsField Service OperationsPerformance ManagementContinuous ImprovementDocumentation StandardsQuality Standards

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Deployment Specialists
Own hiring, onboarding, workforce planning, performance management, and employee development
Plan team capacity and allocate resources for deployment schedules, customer needs, and service commitments
Own field service operations across deployment readiness, robot commissioning, ongoing field service, maintenance, and break-fix support
Oversee safe, efficient deployment and service execution according to procedures and quality standards
Manage service schedules, resource allocation, competing priorities, and escalations
Establish and maintain standard operating procedures for deployment, maintenance, troubleshooting, documentation, and issue escalation
Monitor service performance, system reliability, metrics, and KPIs; identify recurring issues and operational risks
Develop scalable processes and operating practices for an expanding customer base and deployment footprint
Support customer-site deployments, system commissioning, troubleshooting, demonstrations, and high-visibility events
Diagnose and resolve complex mechatronics, hardware, and software issues involving robotic systems
Lead complex escalations and partner with Engineering, Product, and Service teams on root-cause analyses and technical resolutions
Own ongoing customer-site service delivery, including maintenance, troubleshooting, and escalation management
Manage preventive and predictive maintenance schedules, parts consumption, and order tracking
Communicate service performance, customer feedback, recurring issues, operational risks, and resource needs
Develop operational metrics and improve workflow standardization, documentation, efficiency, and scalability

Requirements

What you’ll need

10+ years of experience in field service, technical operations, or robotics environments
5+ years of direct people management experience, including hiring, coaching, performance management, and employee development
Strong hands-on technical troubleshooting skills involving complex hardware, software, or integrated systems
Experience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation
Ability to balance direct technical involvement with people leadership and accountability for operational outcomes
Experience tracking operational performance, improving processes, and driving continuous improvement
Strong customer communication and cross-functional collaboration skills
Ability to prioritize effectively and make sound decisions in a fast-paced, evolving environment
Willingness to travel extensively, up to 25–50%, to customer sites as needed
Experience in robotics, automation, industrial equipment, or other complex hardware and software environments preferred
Experience leading teams responsible for technical deployments and ongoing customer-site service preferred
Familiarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis preferred
Experience developing service processes and performance measures in a growing organization preferred
Current authorization to work in the United States

Benefits

Comp & perks

401(k) plan with a 6% company match
Company stock options
100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
Benefits eligible on the first day of employment
Employee Assistance Program (EAP)
Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees
10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually, for non-exempt employees
Catered lunches four times a week and healthy snacks and refreshments at Salem and Pittsburgh locations
Generous paid parental leave programs
Flexible work arrangements
Professional development and tuition reimbursement programs
Relocation assistance for eligible roles
Annual discretionary bonus for eligible roles