Staff Triage, RCA Engineer

Agility Robotics

. Provide technical leadership for software issue triage and root cause analysis across robotic systems .

Posted 9/24/2026full-timeFremont • California • United StatesLead💰 $191,000 - $249,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical leadership for software issue triage and root cause analysis, with a strong focus on developing scalable diagnostic processes and tooling. Proficient in utilizing monitoring platforms and scripting for data analysis to enhance system observability and reliability.

Highest-signal resume keywords

Technical LeadershipRoot Cause Analysis (RCA)Python ScriptingSystems IntegrationMonitoring and Observability Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisLog ParsingData AnalysisDiagnostic ToolingAutomation ScriptingRobotics Software StacksCloud StorageSQLNoSQLTelemetry Analysis

Soft Skills

Technical MentoringCommunicationProblem SolvingInfluencing Cross-Functional TeamsSynthesizing Complex Data

Tools & Technologies

DatadogSplunkNew RelicAWS S3EtherCATCAN

Industry Keywords

Mechatronic SystemsAutonomous SystemsSoftware-Hardware InterfaceEngineering ProcessesFailure Detection

Tech Stack

Tools & technologies

AWSCloudNoSQLPythonSplunkSQL

About the role

Key responsibilities & impact

Provide technical leadership for software issue triage and root cause analysis across robotic systems
Define processes, tooling, and technical systems used to diagnose and resolve failures at scale
Lead complex software, firmware, and system-level failure triage
Define and improve standardized triage processes, workflows, and disposition criteria
Prioritize and escalate critical software-related failures
Identify systemic failure trends across the fleet and drive corrective actions
Lead end-to-end investigations of novel and ambiguous failures at the hardware-software interface
Use logs, telemetry, video, and system behavior to identify root causes and contributing factors
Establish and promote rigorous RCA methodologies and standards
Author RCA reports and troubleshooting guidance
Define technical direction and roadmap for triage, diagnostics, and RCA tooling
Develop scalable diagnostic scripts, automation, and data analysis frameworks
Improve system observability, telemetry, logging, and diagnosability
Automate recurring investigations and improve the engineering feedback loop
Mentor engineers and establish technical standards and best practices
Influence Software, Hardware, Controls, and Systems teams on fault isolation, diagnosability, and system reliability
Provide technical direction for initiatives that improve failure detection, diagnosis, and resolution

Requirements

What you’ll need

10+ years of experience in Systems Integration, Software-Hardware interface, R&D, or similar roles involving complex mechatronic or autonomous systems
Proven track record of leading complex, ambiguous technical investigations and defining scalable engineering processes or tooling
Experience with monitoring and observability platforms such as Datadog, Splunk, or New Relic
Experience with cloud storage and databases such as AWS S3, SQL, or NoSQL for large-scale telemetry and video datasets
Experience influencing cross-functional engineering teams and mentoring technical contributors
Mastery of log parsing and proficiency with Python or similar scripting languages for data analysis and automation
Strong understanding of robotics software stacks and communication protocols such as EtherCAT and CAN
Experience correlating video and/or hardware symptoms with system telemetry to identify software and system failures
Experience developing diagnostic, observability, or automation tooling for complex systems
Ability to define technical direction and solve ambiguous, unprecedented problems with scalable solutions
Ability to balance hands-on technical investigation with longer-term process, tooling, and systems development
Exceptional ability to synthesize complex data into clear, actionable insights
Strong technical leadership, communication, and mentoring skills
Bachelor’s or Master’s degree in Computer Science, Robotics, Electrical Engineering, or a related field
Applicants must have current authorization to work in the United States

Benefits

Comp & perks

401(k) Plan with a 6% company match
Company stock options
100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
Benefits eligible on the first day of employment
Employee Assistance Program (EAP)
Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees
10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually, for non-exempt employees
Catered lunches four times a week and healthy snacks and refreshments at Salem and Pittsburgh locations
Generous paid parental leave programs
Flexible work arrangements
Professional development and tuition reimbursement programs
Relocation assistance for eligible roles
Annual discretionary bonus for eligible roles