Inside Customer Service Rep, Data Entry Clerk

AGM Container Controls, Inc.

. Respond promptly to customer inquiries via phone, fax, or email .

Posted 9/22/2026full-timeTucson • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on client management, effective communication, and collaboration across departments. Proficient in data entry and maintaining accurate documentation while ensuring customer satisfaction and timely order fulfillment.

Highest-signal resume keywords

Customer RelationsData EntryAnalytical SkillsInterpersonal CommunicationTeam Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryOrder ProcessingQuote GenerationDiscount CalculationReport Writing

Soft Skills

Interpersonal SkillsCommunication SkillsAnalytical ThinkingAdaptabilityCustomer Relationship Building

Tools & Technologies

Digital ToolsOffice Software

Certifications & Qualifications

High School DiplomaGeneral Education Degree (G.E.D.)

Industry Keywords

Customer ServiceClient ManagementDocumentationShipping MethodsProduction Coordination

About the role

Key responsibilities & impact

Respond promptly to customer inquiries via phone, fax, or email
Determine customer requirements and needs accurately
Use available resources to provide quotes and process orders efficiently
Maintain meticulous documentation
Communicate pricing, lead times, and product information to new and existing customers
Collaborate with Sales, Planning, Production, Engineering, Contracts, and Shipping departments
Fulfill special customer requests and optimize solutions
Build strong customer relationships
Stay informed about production and shipping methods
Ensure accurate delivery timelines and proactive communication
Suggest enhancements to office procedures and departmental performance
Support seamless customer service delivery and customer satisfaction

Requirements

What you’ll need

Must have at least a High School Diploma or General Education Degree (G.E.D.) from an accredited institution
An Associate's degree (A. A./A.S.) from a two-year college is preferred, or an equivalent combination of education and experience
Two or more years of relevant experience and/or training in client management, customer relations, and data entry is required
Strong analytical skills
Ability to work collaboratively as a team player
Exceptional interpersonal and communication skills
Ability to switch focus quickly while maintaining efficiency and accuracy
Computer literacy, solid typing skills, and aptitude for navigating digital tools
Excellent fluency in written and spoken English
Proficient in reading and interpreting customer requests, catalogs, and documents
Skilled in writing routine reports, emails, and memos
Capable of effective verbal communication with customers and colleagues
Ability to calculate discounts, interest, commissions, and percentages
Comfortable with regular talking and hearing
Capable of standing, walking, sitting, reaching, and occasionally stooping or kneeling
Able to lift and move up to 25 pounds occasionally
Specific vision abilities including close and distance vision, color vision, peripheral vision, and depth perception
Must successfully pass a drug and nicotine screening
Must successfully clear a comprehensive background check
Requires U.S. Citizenship, U.S. Permanent Residency, or status as a U.S. Person as defined by 8 U.S.C. 1324b(a)(3)

Benefits

Comp & perks

Health, dental, and vision insurance for you and your family
Life insurance for you, your spouse, and your child(ren)
Defined Benefit Pension Plan
Employee Stock Ownership Plan (ESOP)
Paid Time Off
Generous Employee Referral Bonus Program
Tuition Reimbursement of up to $5,250 per year
Performance review after 90 days of employment with up to a 5% wage increase
Wage increases based on performance and completion of higher education, given every six months
Quarterly and annual profit-sharing bonuses
Monthly work anniversary recognition, spirit, and pastry days
Annual company picnic
Summer employment opportunities for family members who are students