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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively manage team creation and support in the real estate industry. Proficient in using G Suite and task management software to coordinate activities and maintain accurate records.
Highest-signal resume keywords
G Suite ProficiencyTeam CoordinationCustomer Service ExcellenceConflict ResolutionReal Estate Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Team Documentation ManagementEvent CoordinationData Security AdherenceTeam Requalification ReviewsTimeline Development
Soft Skills
Attention to DetailCritical ThinkingProblem-SolvingActive ListeningAgile/Flexible Attitude
Tools & Technologies
HubSpotTrelloDropbox SignMicrosoft OfficeRemote Collaboration Platforms
Certifications & Qualifications
High School DiplomaAssociate's Degree Preferred
Industry Keywords
Real EstateTeam CreationRemote Work ExperienceCustomer ServiceTeam Training
About the role
Key responsibilities & impact- Create, maintain, and assist with dissolving teams in the US Realty division
- Manage Discovery Calls and team leader documentation
- Maintain accurate team records and update agent pay plans
- Coordinate with team leaders and team members throughout team creation or conversion
- Support teams in assigned regions
- Monitor and follow up on Workplace Chat requests, Gmail emails, texts, voicemails, and calls
- Lead Discovery Calls covering eXp team structures, requirements, and information needed to create teams
- Develop timelines and transition plans for new team creation or team-type conversion
- Conduct follow-up check-ins with leads
- Coordinate planning and logistics meetings with brokers and other departments
- Perform annual team requalification reviews and annual review calls with Team Leaders
- Send and collect signatures on team documents
- Update HubSpot tickets with accurate team status
- Provide resources and support to team leaders, members, and agents via email, text, phone, and eXp World
- Attend weekly Team Training Sessions and complete assigned training
- Conduct reviews and audits of teams
- Perform other duties and projects as assigned
- Maintain regular communication with team members and supervisors through remote collaboration channels
- Attend virtual meetings, provide progress updates, and participate in discussions
- Adhere to company policies, data security, and confidentiality requirements
- Manage workload, complete projects accurately, meet deadlines, and remain available during agreed working hours
Requirements
What you’ll need- Work-from-anywhere in the US
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent written and verbal communication and customer service abilities
- Excellent critical thinking and problem-solving skills
- Ability to work independently and as part of a team
- Experience in the real estate industry strongly preferred
- Experience coordinating events and group activities
- Conflict resolution and active listening skills
- Proficient knowledge of G Suite required
- Microsoft Office experience is a bonus
- Remote work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and software to work remotely
- High school diploma required or equivalent years of applicable experience
- 0–2 years of experience
- Associate's degree preferred
- Demonstrated ability to provide excellent customer service, including conflict resolution, required
- Experience with Google Suite, HubSpot, task management software, Dropbox Sign, and Trello preferred
Benefits
Comp & perks- Work from Anywhere
- Paid Time Off
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Health & Wellness incentives
- 100% Paid Parental Leave
- Virtual office called eXp World with 24/7 access to collaborative tools & training