AGNT

Solutions Engineer

• Architect and guide development of the company’s international software products, primarily Nexus CRM and Lyvve
• Lead the international development team supporting Nexus CRM, Lyvve, and related products
• Assign work, set technical standards, conduct design and code reviews, and provide performance input
• Provide day-to-day technical and project direction to software developers
• Translate business requirements into system designs, technical specifications, and product roadmaps
• Define application architecture, data models, APIs, and integration patterns across products and third-party systems
• Evaluate and design for security, scalability, performance, and maintainability
• Lead hands-on implementation, including design reviews, technical mentoring, and direct contribution to code
• Design and implement AI-enabled application features and workflow automation
• Collaborate with business stakeholders across eXp’s international markets to align technical delivery with business priorities and timelines
• Apply software engineering, database design, systems analysis, and information technology principles to solve complex business problems

Solutions Architect

Accountant

• Support the day-to-day accounting and financial operations of the business
• Ensure accurate and timely financial entries, reconciliations, tax filings, vendor payments, and reporting
• Complete daily, weekly, and monthly financial entries, reporting, and reconciliations
• File sales taxes (GST/HST, PST, QST) and make necessary payments
• Monitor inter-provincial balances
• Assist in preparing year-end tax forms and filings such as T4A
• Assist in preparing agent-requested forms
• Generate reports from Back Office
• Download expected invoices from various vendor systems
• Input invoices into Back Office
• Monitor vendor accounts
• Follow up with uncleared vendor payments
• Answer agents’ questions regarding their expenses
• Assist in implementing internal controls and process improvements/documentation
• Perform other duties assigned by the Finance Team Lead and AR/AP team
• Support year-end reporting and compliance requirements, maintaining financial controls, and implementing special projects

Junior Accountant

Support Engineer

• Ensure eXp maintains good standing
• Coordinate the joining of new MLSs as needed
• Approve all new agent applications that are not auto-vetted and set up mentorships as needed
• Approve/sign all transfer documentation for agents
• Work closely with Agent Experience for Broker questions
• Provide support to the Designated Managing Broker and Managing Broker Team
• Assist with Agent and State Trello Boards
• Manage Agent Approval
• Manage Agent Invitation Acceptance
• Coordinate with Broker Primary Board to maintain Agent compliance
• Manage State Calendar
• Assist with management of Local Board Associations
• Audit invoicing compliance
• Assist Broker with generating and distributing communications to Agents
• Administer State social media groups
• Liaise with MLS Boards, Non-eXp Brokerages, Agents, and Vendors
• Handle special projects as directed by Brokerage Operations

Administrative Support Analyst

Team Lead

• Oversee designated Team Services Analysts supporting multiple real estate teams
• Provide leadership, guidance, and operational support across the Team Services function
• Lead, mentor, and develop Team Services Analysts to achieve performance goals and deliver exceptional service
• Foster a collaborative, high-performance culture built on accountability, clear communication, and professional growth
• Conduct regular team meetings and one-on-one check-ins
• Oversee day-to-day team management and ensure professional handling of interactions
• Manage schedules and ensure coverage across assigned regions
• Monitor workflows and ensure tickets, tasks, and transitions are completed accurately and on time
• Serve as primary point of contact for assigned regions
• Act as liaison between Team Services and agents, addressing inquiries, concerns, and escalations
• Communicate process changes, updates, and service expectations
• Provide onboarding, training, and mentorship for staff
• Create, update, and maintain training materials, guides, and internal resources
• Plan and facilitate weekly training sessions, develop content, and assess knowledge through quizzes and evaluations
• Identify skill gaps and recommend development opportunities
• Escalate complex issues and collaborate across departments on solutions
• Evaluate processes, identify inefficiencies, and recommend workflow improvements
• Support adoption of new tools, systems, and procedures
• Maintain coverage schedules and monitor onboarding and transition workflows
• Keep team data and documentation accurate and current
• Review tickets for quality and timeliness and provide feedback
• Track meeting attendance and follow up on assigned actions
• Assist with planning and facilitating team meetings and trainings
• Support process updates and complete other assigned projects
• Serve as a subject matter expert while managing workload, communicating proactively, and upholding confidentiality, data integrity, and professionalism

Team Services Lead

Analyst

• Create, maintain, and assist with dissolving teams in the US Realty division
• Manage Discovery Calls and team leader documentation
• Maintain accurate team records and update agent pay plans
• Coordinate with team leaders and team members throughout team creation or conversion
• Support teams in assigned regions
• Monitor and follow up on Workplace Chat requests, Gmail emails, texts, voicemails, and calls
• Lead Discovery Calls covering eXp team structures, requirements, and information needed to create teams
• Develop timelines and transition plans for new team creation or team-type conversion
• Conduct follow-up check-ins with leads
• Coordinate planning and logistics meetings with brokers and other departments
• Perform annual team requalification reviews and annual review calls with Team Leaders
• Send and collect signatures on team documents
• Update HubSpot tickets with accurate team status
• Provide resources and support to team leaders, members, and agents via email, text, phone, and eXp World
• Attend weekly Team Training Sessions and complete assigned training
• Conduct reviews and audits of teams
• Perform other duties and projects as assigned
• Maintain regular communication with team members and supervisors through remote collaboration channels
• Attend virtual meetings, provide progress updates, and participate in discussions
• Adhere to company policies, data security, and confidentiality requirements
• Manage workload, complete projects accurately, meet deadlines, and remain available during agreed working hours

Team Services Analyst

• Maintain and ensure accurate and complete accounting of multiple trust account transactions in accordance with state regulatory requirements
• Identify and research trust account discrepancies and resolve outstanding items promptly
• Ensure compliance with escheatment laws and proper handling of trust accounts
• Review and process daily cash movement requests, including remittances, wire transfers, checks and other disbursements
• Record escrow-related transactions and activities across multiple platforms
• Work closely with state brokers, agents, company employees, and banks
• Perform monthly bank reconciliations
• Assist in creating trust reports and performing financial analyses
• Assist in developing and implementing processes, policies, and procedures
• Partner with Accounting, Operations, and Legal teams to ensure compliance with Sarbanes-Oxley and other regulatory requirements
• Liaise with internal accounting and finance teams to ensure trust account activity is accurately recorded
• Attend weekly state and team meetings
• Work on Treasury Operations projects and other assignments as directed by management
• Provide backup support to other accountants in the department
• Maintain database integrity and accurate recordkeeping
• Undertake additional responsibilities as assigned by management

Solutions Architect

Junior Accountant

Administrative Support Analyst

Team Services Lead

Team Services Analyst

Trust Accountant