Team Services Lead

AGNT

. Oversee designated Team Services Analysts supporting multiple real estate teams .

Posted 9/17/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities in managing Team Services Analysts, fostering a collaborative culture, and ensuring operational excellence. Proficient in process evaluation, workflow improvement, and effective communication to enhance team performance and service delivery.

Highest-signal resume keywords

Team LeadershipMentoring and DevelopmentProcess ImprovementG Suite ProficiencyTrello Workflow Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Team ManagementProcess EvaluationWorkflow ImprovementTraining DevelopmentData Documentation

Soft Skills

Excellent CommunicationCritical ThinkingProblem-SolvingAttention to DetailCollaboration

Tools & Technologies

G SuiteTrello

Industry Keywords

Real Estate OperationsTeam ServicesRemote Work Environment

About the role

Key responsibilities & impact

Oversee designated Team Services Analysts supporting multiple real estate teams
Provide leadership, guidance, and operational support across the Team Services function
Lead, mentor, and develop Team Services Analysts to achieve performance goals and deliver exceptional service
Foster a collaborative, high-performance culture built on accountability, clear communication, and professional growth
Conduct regular team meetings and one-on-one check-ins
Oversee day-to-day team management and ensure professional handling of interactions
Manage schedules and ensure coverage across assigned regions
Monitor workflows and ensure tickets, tasks, and transitions are completed accurately and on time
Serve as primary point of contact for assigned regions
Act as liaison between Team Services and agents, addressing inquiries, concerns, and escalations
Communicate process changes, updates, and service expectations
Provide onboarding, training, and mentorship for staff
Create, update, and maintain training materials, guides, and internal resources
Plan and facilitate weekly training sessions, develop content, and assess knowledge through quizzes and evaluations
Identify skill gaps and recommend development opportunities
Escalate complex issues and collaborate across departments on solutions
Evaluate processes, identify inefficiencies, and recommend workflow improvements
Support adoption of new tools, systems, and procedures
Maintain coverage schedules and monitor onboarding and transition workflows
Keep team data and documentation accurate and current
Review tickets for quality and timeliness and provide feedback
Track meeting attendance and follow up on assigned actions
Assist with planning and facilitating team meetings and trainings
Support process updates and complete other assigned projects
Serve as a subject matter expert while managing workload, communicating proactively, and upholding confidentiality, data integrity, and professionalism

Requirements

What you’ll need

Bachelor’s degree and a minimum of 5 years of related experience; or equivalent combination of education and experience
Prior experience in real estate operations or a related field preferred
Proven track record in leading or mentoring others in a remote work environment
Strong familiarity with G Suite
Proficiency in Trello or similar workflow tools preferred
Excellent written and verbal communication
Strong critical thinking and problem-solving skills
Exceptional attention to detail and commitment to quality
Agile, collaborative, and customer-focused mindset

Benefits

Comp & perks

Work from Anywhere
Paid Time Off
401k with 4% match (immediate vesting)
Robust Medical, Dental, & Vision benefits
Company provided equipment
Monthly Technology Stipend
FSA & HSA with employer contributions
Health & Wellness incentives
100% Paid Parental Leave