Director, Client Operations

AHEAD

. Provide strategic leadership for the Client Operations function within an assigned region .

Posted 11/5/2026full-timeRemote • United StatesLead💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in Client Operations, with expertise in organizational design, financial acumen, and operational governance. Proven ability to influence stakeholders and drive cross-functional initiatives to achieve revenue growth and operational efficiency.

Highest-signal resume keywords

Sales Operations ExperiencePeople LeadershipFinancial AcumenOrganizational Design ExpertiseChange Management Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ManagementForecastingRevenue Recognition ComplianceOperational GovernanceAnalytical Reporting

Soft Skills

Polished Communication SkillsTalent DevelopmentInfluencing StakeholdersPresentation SkillsAbility to Work Under Pressure

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client OperationsSales SupportTechnology ResellerRevenue GrowthCross-Functional Initiatives

Tech Stack

Tools & technologies

Airflow

About the role

Key responsibilities & impact

Provide strategic leadership for the Client Operations function within an assigned region
Lead and develop Senior Managers and Managers
Design and refine regional coverage models aligned to revenue growth and segment complexity
Evaluate span of control, workload distribution, and structural alignment
Drive succession planning and leadership bench development
Partner with regional Sales Leadership on operational alignment and execution readiness
Lead during financial close and end-of-month, quarter, and year periods
Establish and maintain regional quote-to-cash governance standards
Reinforce Salesforce hygiene standards across teams
Oversee month-end Salesforce activities, including opportunity updates, stage accuracy, close-date integrity, and documentation compliance
Ensure forecasting cadence and pipeline validation processes are executed
Identify forecast volatility, revenue timing risks, and margin exposure trends
Escalate material operational or financial risks to leadership
Monitor booking errors, documentation gaps, and process inefficiencies and drive corrective action
Sponsor workflow improvements and system enhancements
Serve as senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP
Provide operational insights supporting financial objectives
Oversee high-impact escalations involving opportunity management, forecasting, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition
Partner with Finance on margin protection, revenue recognition compliance, and financial stability
Partner with Alliances to operationalize OEM, distributor, and partner program requirements
Ensure incentives, rebates, special pricing agreements, and funding mechanisms align with booking policies, margin guidelines, and revenue recognition standards
Partner with peer Directors to ensure consistent Client Operations standards across regions
Report to the VP of Operations and align with the EVP of Sales
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree required
7+ years in Sales Operations, Client Operations, Finance, or Sales Support
4+ years people leadership experience preferred
Experience leading cross-functional initiatives or transformation efforts
Experience in technology reseller strongly preferred
Strong people leadership and talent development capabilities
Organizational design and capacity planning expertise
Polished presentation and communication skills suitable for senior sales leadership engagement
Strong business and financial acumen
Systems thinking and operational governance mindset
Ability to influence cross-functional stakeholders
Experience leading change management initiatives
Strong analytical and reporting capability
Ability to operate effectively in high-pressure, sales-driven environments
Ability to safely and effectively perform essential job functions
Ability to maintain regular and predictable attendance
Ability to travel safely and reliably to an office and/or client work site, as required
Ability to perform duties at customer sites or in data center environments
Ability to stand, walk, bend, and lift or move equipment weighing up to 50 pounds
Ability to work in fluctuating temperatures and production environments with varying noise, lighting, and airflow
Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls
Ability to hear, listen, and communicate clearly

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Cross department training and development
Sponsoring certifications and credentials for continued learning
Multi-million-dollar technology lab