AHEAD

Operations

• Assist assigned Client Directors in protecting and increasing Gross Profit Margin and customer satisfaction
• Manage the transaction lifecycle from quote to cash
• Coordinate internal support team resources to ensure customer satisfaction
• Review, manage, and maintain pipeline and forecast in Salesforce.com
• Schedule recurring meetings with Client Directors to review opportunities
• Work with customers to address questions and issues and provide timely solutions
• Assist Client Directors in structuring deals and prepare customer pricing and proposals
• Develop and maintain vendor relationships to improve communication, discounts, and turnaround on registration and special-pricing requests
• Accept customer orders and verify booking documents are complete and accurate
• Coordinate monthly accounts-receivable meetings to review invoice aging and past-due invoices
• Develop and maintain client profiles and records of past quotes
• Provide value-added services such as SLAs, presentations, and order history
• Develop and maintain pre- and post-sales contact with assigned accounts

Client Operations Specialist – Intelligent Operations

Collections

• Review approved financing documentation for completeness, accuracy, and alignment with transaction requirements
• Maintain organized records for financed contracts, leasing partners, invoice requirements, payment schedules, remittance information, and related approvals
• Confirm required documentation is complete before billing or funding activity proceeds
• Identify and route missing, inconsistent, or unclear contract and financial information
• Prepare and submit invoices and billing documentation to leasing partners
• Track invoice acceptance, submission status, funding milestones, due dates, and payment commitments
• Coordinate with Financial Solutions Leads and Finance and Accounting stakeholders to resolve billing questions
• Maintain billing status, next steps, owners, and expected resolution dates
• Forecast leasing-partner payments, customer-related cash flows, and funding activity
• Monitor aging balances, scheduled payments, overdue items, and unresolved invoice or remittance issues
• Follow up with leasing partners regarding invoice status, payment timing, remittance details, disputes, and past-due balances
• Coordinate customer-related questions and collection matters through appropriate departments
• Escalate risks, disputes, delays, and exceptions
• Coordinate cash application activities with Finance and Accounting
• Reconcile invoices, payments, remittances, funding activity, contract records, and internal financial data
• Research unapplied cash, short pays, discrepancies, duplicate payments, and other exceptions
• Prepare financial reporting related to financed contracts, billings, collections, cash forecasting, payment status, and open exceptions
• Maintain trackers, schedules, aging views, and documentation for operational visibility and audit readiness
• Support month-end close, cash forecasting, audit requests, and financial-control activities
• Identify workflow improvements and maintain ownership of assigned items through resolution

Contracts Billing and Collections Specialist

Consultant

• Serve as the senior technical leader across complex client engagements, providing architectural direction and technical oversight throughout the delivery lifecycle
• Partner with the Principal Consultant and Project Manager to align technical execution with business objectives, delivery plans, and client expectations
• Establish technical strategy, solution architecture, integration approaches, implementation standards, and engineering best practices
• Review and approve technical designs, architectures, code quality, data models, integrations, and engineering deliverables
• Guide engineering teams through complex technical challenges across multiple workstreams
• Identify technical risks, architectural concerns, performance issues, and implementation challenges and develop mitigation strategies
• Act as the primary technical escalation point for delivery teams and critical client situations
• Ensure solutions are scalable, secure, maintainable, operationally supportable, and aligned with enterprise architecture standards
• Lead technical workshops, architecture reviews, design sessions, proof-of-concept efforts, and executive technical presentations
• Partner with Client Directors, Principal Consultants, and Solution Architects during discovery, assessments, and solution development
• Develop solution architectures, technical approaches, estimates, implementation strategies, and technical proposals
• Identify opportunities to expand client engagements through additional capabilities, modern architectures, and emerging technologies
• Drive technical standards, reference architectures, engineering frameworks, reusable accelerators, and delivery best practices
• Serve as a recognized technical leader across modern data platforms, cloud technologies, AI, governance, and analytics
• Mentor and coach Technical Consultants, Senior Technical Consultants, and Solution Architects
• Support recruiting, interviewing, onboarding, certification planning, technical enablement, and capability development
• Lead innovation initiatives and contribute to technical thought leadership across the Data Practice
• Promote engineering excellence, collaboration, knowledge sharing, and continuous improvement

Data Principal Technical Consultant

Artificial Intelligence

• Own the success of complex engagements, including delivery quality, client satisfaction, financial performance, business outcomes, and strategic account growth
• Serve as the primary Engagement Lead and executive advisor throughout the engagement lifecycle
• Define engagement strategy, governance, communication cadence, success measures, and executive reporting
• Lead executive steering committees, governance meetings, roadmap workshops, and strategic planning sessions
• Partner with Project Managers, Solution Architects, and Technical Leads to align execution with client objectives
• Provide strategic direction across workstreams and maintain alignment with business priorities, contractual commitments, and long-term client goals
• Proactively manage executive risks, organizational change, stakeholder alignment, staffing challenges, and delivery issues
• Ensure engagements meet AHEAD quality standards, delivery methodologies, financial objectives, and governance expectations
• Provide executive-level recommendations supporting informed decisions and measurable business results
• Build trusted advisor relationships with executive business and technology leaders
• Identify opportunities to expand client engagements and lead discovery workshops, strategy sessions, solution development, proposal strategy, estimation, pricing discussions, and executive presentations
• Evolve consulting methodologies, engagement frameworks, governance standards, reusable intellectual property, and delivery best practices
• Drive continuous improvement across the Data Practice
• Mentor and coach consultants and emerging Engagement Leads
• Support recruiting, interviewing, onboarding, succession planning, leadership development, and career growth
• Promote collaboration across consulting, delivery, architecture, engineering, project management, sales, and client success teams
• Maintain expertise in emerging technologies, industry trends, business transformation strategies, and modern data platforms
• On smaller engagements, may act as Project Manager while primarily providing strategic engagement leadership

Principal Data Consultant – AI Readiness

Marketing

• Overall responsibility for trade marketing at ahead
• Develop innovative, on-brand POS materials
• Build and maintain a network of POS producers and creative partners
• Monitor international trends in shopper marketing, retail design, and in-store experience
• Align and harmonize trade marketing campaigns with performance marketing, brand activation, social media, CRM, and influencer marketing
• Collaborate with Brand & Design on sell-in materials and retailer presentations
• Plan and execute out-of-home campaigns
• Support the KAM team with sell-in strategies, annual business review materials, and account-specific activation plans
• Develop category management arguments and shopper insights
• Develop retail concepts to drive sales and distribution
• Build market-specific trade marketing concepts for France, the Netherlands, Belgium, and Poland
• Analyze retail structures, shopper behavior, and the competitive landscape in the respective markets
• Develop local POS strategies and activation concepts
• Coordinate influencer campaigns with a retail focus
• Develop creator concepts to increase traffic and awareness among retail partners
• Manage co-creation projects between the brand, influencers, and retail partners
• Own the budget for trade marketing activities
• Report to the Sales Director and management on campaign results, POS performance, and market development

Senior Trade Marketing Manager

• Facilitate strategy, roadmap, design, and planning workshops for medium to large service engagements
• Set and manage customer expectations
• Lead project engagement teams through consulting service delivery
• Manage objectives, requirements gathering, project tasks, milestones, status, dependencies, and timelines
• Identify and manage project risks and issues
• Create and finalize project deliverables and peer-review team collateral
• Present deliverables to client executive management
• Act as Engagement Lead on customer-facing projects when assigned
• Support business development through client discovery meetings
• Represent service offerings during sales cycles, including scoping, proposal development, and client presentations
• Assist with engagement scoping and proposal collateral
• Identify opportunities for cross-practice collaboration
• Develop, enhance, and standardize in-practice service offerings
• Own and/or enable multiple service capabilities
• Maintain current and future-state knowledge of IT trends, technologies, and standards
• Provide support and mentorship to others

Senior Technical Consultant

• Develop and execute integrated field and regional marketing strategies for the Central Region
• Design and activate executive engagement programs, CxO-level experiences, and high-touch events
• Lead regional demand generation and pipeline acceleration initiatives
• Partner with sales, product marketing, demand generation, and GTM teams on messaging, campaigns, and audience targeting
• Manage GTM and technology partner relationships and co-marketing programs
• Drive account-based marketing strategies for high-value accounts
• Analyze campaign performance, KPIs, and ROI and report impact to leadership
• Communicate regional programs, assets, and campaign opportunities to sales
• Collaborate with national and global teams to scale programs
• Plan and execute regional events, customer roundtables, and partner activations
• Manage the Central Region marketing budget
• Represent AHEAD at conferences, executive forums, and customer engagements
• Serve as the bridge between the Central Region and the broader marketing organization
• Report directly to the Director of Field Marketing

Field Marketing Manager – Central Region

Network Engineer

• Complete a 3-month training program within AHEAD's Network practice
• Develop technical and consulting expertise through training, certifications, and shadowing
• Work on client projects after completing LAUNCH, based on skillset, personal interest, and business needs
• Communicate effectively across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Solve complex problems and recommend innovative technology solutions
• Analyze issues, solve problems, and make recommendations
• Manage competing priorities and deliver to deadlines
• Travel to support client projects and shadowing opportunities

Associate Network Engineer

Mechanical Engineer

• Complete a 3-month training program within the Foundry Engineering team
• Support design validation activities, including thermal analysis, airflow evaluation, and electrical compatibility checks
• Assist with research and development into manufacturing methods, materials, and processes
• Support mechanical design through 2D drawing review and creation, First Article Inspection assistance, physical measurements, and DFMA reviews
• Communicate with vendors to obtain part quotes, coordinate samples, and verify supplied parts meet design requirements
• Document test results, measurements, design findings, and vendor feedback
• Collaborate with engineers, designers, manufacturing partners, and stakeholders to identify and resolve design or production issues
• Work on client and internal projects after LAUNCH based on skillset, interests, and business needs

Associate Design Engineer

Data Engineer

• Complete a 3-month training program within the Digital Solutions Group focused on data solutions
• Complete technical training and certifications
• Participate in shadowing opportunities
• Develop skills as a technical and consulting expert
• Work on client projects after LAUNCH based on skillset, personal interest, and business needs
• Communicate effectively across teams and build positive relationships
• Work on teams, collaborate on projects, and contribute to successful project delivery
• Solve complex problems and develop innovative technology solutions
• Analyze issues, solve problems, and make recommendations
• Manage competing priorities and deliver to deadlines

Security Engineer

• Complete a 3-month training program within AHEAD’s Security practice
• Develop technical and consulting expertise through training, certifications, and shadowing
• Work on client projects after completing LAUNCH, based on skillset, interests, and business needs
• Communicate across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Solve complex problems and make recommendations using sound reasoning and critical thinking
• Execute work, manage competing priorities, and deliver to deadlines

Associate Security Engineer

Solutions Engineer

• Participate in AHEAD’s LAUNCH Associate Development Program
• Complete a 3-month training program within the Foundry Engineering team
• Work on client and internal projects based on skillset, personal interest, and business needs after training
• Contribute to the design, integration, and deployment of enterprise IT infrastructure from the data center to the edge
• Support pre-deployment configuration, rack integration, warehousing and kitting, and global logistics
• Communicate effectively across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Solve complex problems using resourcefulness, curiosity, creativity, courage, critical thinking, and technology
• Analyze issues, solve problems, and make recommendations
• Execute tasks, manage competing priorities, and deliver to deadlines
• Work in office and occasionally in a production environment with higher noise levels, brighter lights, and warm/cold airflow
• Work Monday–Friday, typically 8:00 AM–5:00 PM, with occasional evening and weekend work as required

Associate Integration Engineer

Cloud Engineer

• Complete a 3-month training program within the Digital Solutions Group practice focused on Public Cloud solutions
• Complete technical training and certifications and participate in shadowing
• Work on client projects after completing LAUNCH, based on skillset, personal interest, and business needs
• Communicate effectively across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Solve complex problems and develop innovative technology solutions
• Analyze issues, solve problems, and make recommendations
• Manage competing priorities and deliver to deadlines

Associate Cloud Engineer

Engineer

• Complete a 3-month training program within the Observability practice
• Develop technical and consulting expertise through training, certifications, and shadowing
• Document observability systems, solutions, and operational procedures
• Work on client projects after LAUNCH based on skillset, personal interest, and business needs
• Communicate across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Use technology to find innovative solutions to complex problems
• Analyze issues, solve problems, and make recommendations
• Manage competing priorities and deliver to deadlines

Associate Observability Engineer

Project Manager

• Learn the basics of Project Management and develop skills for a career in Project Management
• Analyze and solve business challenges
• Manage resources and coordinate team member efforts
• Shadow current employees as they deliver AHEAD Services solutions
• Plan and coordinate technical projects from initiation through delivery
• Help ensure service delivery success and customer satisfaction
• Help manage incidents and communication to various clients
• Work with Senior Project Managers and Program Managers on project tasks and provide regular project status updates
• Maintain updated project information using AHEAD systems and management tools
• Assist in developing SOWs and customer presentations
• Develop customer relationships and identify additional sales opportunities
• Develop and execute project plans, scope, activities, schedules, budgets, and deliverables
• Develop and distribute project status reports to internal management and client project teams
• Coordinate activities among project team members, internal departments, and client or vendor/subcontractor organizations
• Manage project risks, issues, problems, and activity progress
• Conduct project closure activities, including project acceptance and handover documentation