Senior Cloud Engineer

AHEAD

. Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud operations and infrastructure management, with strong capabilities in incident response, troubleshooting, and operational execution across major cloud platforms. Proficient in automation and scripting to enhance operational efficiency and compliance.

Highest-signal resume keywords

Cloud Operations ManagementIncident Response and TroubleshootingAutomation and Scripting (PowerShell, Python, Bash)Identity and Access ManagementITSM Process Adherence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud Infrastructure AdministrationIncident ManagementSystems AdministrationOperational ExecutionNetworking FundamentalsMonitoring ToolsInfrastructure as CodeCI/CDAccess ManagementService Restoration

Soft Skills

Clear CommunicationAttention to DetailIndependent WorkCollaborationPrioritization

Tools & Technologies

AzureAWSOCIGCPITSM ToolsMonitoring ToolsAutomation Tools

Certifications & Qualifications

Cloud CertificationsOperations CertificationsPlatform Certifications

Industry Keywords

Managed ServicesCustomer-Facing SupportMulti-Customer EnvironmentsService DeliveryCompliance

Tech Stack

Tools & technologies

AWSAzureCloudDNSGoogle Cloud PlatformITSMLinuxPython

About the role

Key responsibilities & impact

Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments
Respond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting, service restoration, and follow-through to resolution
Execute provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene
Administer compute, storage, networking, identity, security, and governance services across major cloud providers
Follow ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and customer-facing status communication
Participate in customer meetings, status calls, and service reviews
Collaborate with Team Leads, Senior Cloud Engineers, architects, and service delivery groups
Assist with monitoring, alerting, tagging, policy management, cost visibility, and compliance-related activities
Use scripting, automation, and AI tools to improve consistency and reduce repetitive work
Participate in after-hours/on-call rotations and weekend support for major incidents, maintenance windows, and approved changes
Independently own standard and moderately complex operational execution and troubleshooting, escalating novel, high-risk, architecture-heavy, or major platform engineering work appropriately
Perform other duties as assigned

Requirements

What you’ll need

Minimum 3+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support
Hands-on experience with at least one major cloud platform, with strong operational capability in Azure, AWS, OCI, or GCP
Experience supporting incidents, requests, changes, or recurring administration activities in production environments
Familiarity with Windows and/or Linux server operations, identity and access concepts, networking fundamentals, and monitoring tools
Working knowledge of PowerShell, Python, Bash, infrastructure as code, CI/CD, or other automation tooling used to support cloud operations
Strong troubleshooting, operational execution, and issue ownership skills in live production environments
Working knowledge of identity and access management, RBAC, least privilege, security groups/firewall concepts, DNS, and core networking fundamentals
Familiarity with monitoring, alerting, logging, event response, and core ITSM disciplines
Ability to prioritize competing tickets and tasks and meet commitments across multiple customers or workstreams
Clear, professional verbal and written communication skills
Strong documentation discipline and attention to detail
Ability to work independently, escalate appropriately, and collaborate across teams
Ability to travel as required
Ability to participate in an after-hours/on-call rotation and support weekend work as needed
Must be a self-starter and able to work without constant supervision
Relevant cloud, operations, or platform certifications are a plus
Experience in managed services, consulting, or multi-customer support environments is preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Cross-department training and development
Sponsored certifications and credentials for continued learning
Multi-million-dollar technology lab
Remote work arrangement