Services Operations Specialist

AHEAD

. Work with cross-functional partners and internal tools, including Salesforce, Financial Force Accounting (FFA), and Salesforce PSA, to provide monitoring and alerting for the TSS organization through dashboards, ad-hoc data pulls, and regular business reviews .

Posted 10/7/2026full-timeGurugram • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Platform Suite and data analysis to enhance operational efficiency and visibility through dashboards and reports. Proficient in Microsoft Excel and Tableau, with strong organizational and documentation skills to manage multiple tasks effectively.

Highest-signal resume keywords

Salesforce Platform Suite ExperienceSalesforce Administrator ExperienceData Analysis and Presentation SkillsMicrosoft Excel ProficiencyTableau Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationData AnalysisReport CreationDashboard DevelopmentProcess ImprovementData PresentationTrend IdentificationAd-Hoc Data PullsMonitoring and AlertingSystem Configuration

Soft Skills

Analytical ThinkingOrganizational SkillsCustomer ServiceAdaptabilityMotivation to Learn

Tools & Technologies

SalesforceFinancial Force AccountingSalesforce PSASalesforce AnalyticsTableauMicrosoft Excel

Industry Keywords

Services OrganizationOperational EfficiencyBusiness AnalysisStakeholder CommunicationCross-Functional Collaboration

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Work with cross-functional partners and internal tools, including Salesforce, Financial Force Accounting (FFA), and Salesforce PSA, to provide monitoring and alerting for the TSS organization through dashboards, ad-hoc data pulls, and regular business reviews
Apply business analysis, technical knowledge, and data presentation skills to identify trends and opportunities for scale
Compile or run reports and distribute them to stakeholders throughout the organization on daily, weekly, or monthly cadences
Create reports and dashboards within native Salesforce or Salesforce Analytics (Tableau) to increase visibility of key metrics
Improve processes and system configurations to make operations as streamlined and accurate as possible
Monitor and improve services operations, understand issues impacting the group, and work with operations, finance, and engineering partners to set business priorities

Requirements

What you’ll need

Experience with the Salesforce Platform Suite
Previous experience working in a Services Organization
Previous experience as a Salesforce Administrator
Analytical thinker who can break down complex problems using data and technology
Ability to work independently and follow process documentation
Ability to stay organized and composed while managing multiple tasks
Strong documentation skills
Highly proficient in working with Microsoft Excel
Tableau experience would be a plus
Experience providing top-level customer service
Passion for cutting-edge technology
Learns quickly and adapts well to new challenges
Enthusiastic and motivated to learn and grow

Benefits

Comp & perks

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Cross department training and development
Sponsoring certifications and credentials for continued learning