Director of Information Technology

ai2io

. Direct day-to-day IT operations, including end-user support, procurement, and employee onboarding and offboarding .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $141,750 - $172,463 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading multidisciplinary IT teams, managing cloud infrastructure, and overseeing the Microsoft 365 ecosystem. Proficient in IT service management, vendor relationship management, and strategic technology planning.

Highest-signal resume keywords

Microsoft 365 AdministrationAzure Cloud InfrastructureITSM/ITIL Process MaturityVendor ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Operations ManagementCloud Infrastructure ManagementApplication ManagementCompliance FrameworksSoftware Development OperationsSQL ServerAzure DevOpsDisaster Recovery PlanningService-Level MetricsIT Budget Planning

Soft Skills

LeadershipOrganizational SkillsCommunication SkillsMentoringAdaptability

Tools & Technologies

Microsoft 365 SuiteAzure PaaSAzure IaaSITSM ToolsSaaS Applications

Industry Keywords

IT InfrastructureIT OperationsMultidisciplinary TeamsAgile Delivery PracticesSDLCSOC 2 Compliance

Tech Stack

Tools & technologies

AzureCloudITSMSDLCSQL

About the role

Key responsibilities & impact

Direct day-to-day IT operations, including end-user support, procurement, and employee onboarding and offboarding
Direct security and cloud infrastructure across hybrid on-premises and Azure cloud environments
Oversee Microsoft 365 ecosystem administration and management
Oversee administration and configuration of hosted third-party SaaS business applications
Establish and maintain business continuity and disaster recovery plans, including backup, failover, and recovery procedures
Execute the CTO's technology roadmap and strategic priorities through actionable plans, timelines, and measurable outcomes
Lead ITSM/ITIL maturity and improve incident, problem, change, request, asset, and configuration management processes
Define service-level metrics and operational KPIs
Partner with the Director of Software Engineering on infrastructure needs and software development operations
Coordinate with Tech Talent & People Operations on IT staffing plans, hiring pipelines, career tracks, and role leveling
Partner with leadership and peer directors on infrastructure, security, and service priorities
Recruit, build, mentor, and manage multidisciplinary IT teams
Manage vendor and technology partner relationships, contracts, renewals, and performance
Contribute to IT budget planning and forecasting
Provide executive-level reporting on IT initiatives, roadmap progress, service performance, risks, and resource needs
Complete assigned tasks and deliverables on time and on budget
Perform other related duties as assigned

Requirements

What you’ll need

Proven experience leading multidisciplinary IT teams across security, cloud infrastructure, application management, and IT operations
Deep hands-on and leadership experience with the Microsoft ecosystem, including the full Microsoft 365 suite and Azure PaaS and IaaS environments
Working knowledge of compliance and security frameworks such as SOC 2, with experience operating IT environments under audit
Substantial ITSM/ITIL experience and a demonstrated track record of driving IT service management process maturity
Working knowledge of software development operations and Azure DevOps, SQL Server, and IIS
Demonstrated experience personally leading high-velocity technical hiring and building multidisciplinary teams at pace, including significant headcount growth within 12 months
Experience negotiating and managing vendor and technology partner contracts
Strong executive communication skills, including executive-level reporting and influencing senior leadership
Familiarity with SDLC and Agile delivery practices
Experience operating in a multi-tenant or multi-company environment
Ability to leverage AI and emerging technologies to streamline workflows and optimize operational processes
Ability to work under pressure and meet close deadlines
Demonstrated aptitude for learning new technology and adapting to evolving requirements
Organizational skills and ability to manage multiple tasks simultaneously
Bachelor's degree in IT, Information Systems, Computer Science, or related discipline
10+ years of experience in IT infrastructure, operations, or technology leadership
5+ years leading and growing multidisciplinary IT teams
Ability to travel up to 5%, including travel to any or all 50 US states

Benefits

Comp & perks

Choice of comprehensive medical plans, including two PPO-style plans and a HDHP with HSA option
Flexible spending accounts (FSA)
Dental and vision plans
Medical, dental, and vision benefits for spouse/domestic partner and dependent children up to age 26
401(k) with company match and self-directed brokerage account option
PTO, including additional paid time off during the last week of the year
Company-paid life insurance coverage for employees and eligible dependents
Short- and long-term disability coverage
AD&D coverage
Professional development opportunities
Tuition reimbursement
Professional licensing assistance
Paid parental leave after one year of employment
Remote work from anywhere in the United States