ai2io

Director

• Direct day-to-day IT operations, including end-user support, procurement, and employee onboarding and offboarding
• Direct security and cloud infrastructure across hybrid on-premises and Azure cloud environments
• Oversee Microsoft 365 ecosystem administration and management
• Oversee administration and configuration of hosted third-party SaaS business applications
• Establish and maintain business continuity and disaster recovery plans, including backup, failover, and recovery procedures
• Execute the CTO's technology roadmap and strategic priorities through actionable plans, timelines, and measurable outcomes
• Lead ITSM/ITIL maturity and improve incident, problem, change, request, asset, and configuration management processes
• Define service-level metrics and operational KPIs
• Partner with the Director of Software Engineering on infrastructure needs and software development operations
• Coordinate with Tech Talent & People Operations on IT staffing plans, hiring pipelines, career tracks, and role leveling
• Partner with leadership and peer directors on infrastructure, security, and service priorities
• Recruit, build, mentor, and manage multidisciplinary IT teams
• Manage vendor and technology partner relationships, contracts, renewals, and performance
• Contribute to IT budget planning and forecasting
• Provide executive-level reporting on IT initiatives, roadmap progress, service performance, risks, and resource needs
• Complete assigned tasks and deliverables on time and on budget
• Perform other related duties as assigned

Director of Information Technology