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AIA

Associate – Insurance Policy Member Maintenance

AIA

. Process new business, renewals, and change requests from group policyholders according to stipulated benchmarks and requirements .

Posted 10/8/2026full-timePutrajaya • MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in processing business transactions, managing client correspondence, and enhancing operational efficiency. Proficient in identifying and resolving issues while meeting quality and productivity benchmarks.

Highest-signal resume keywords
Business ProcessingQuality CheckingClient CorrespondenceError DiagnosisProject Leadership

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailProblem SolvingTime ManagementCommunication
Industry Keywords
Group PolicyholdersMember EnrolmentDocument ReviewCorrective MeasuresPreventive Measures

About the role

Key responsibilities & impact
  • Process new business, renewals, and change requests from group policyholders according to stipulated benchmarks and requirements
  • Process member enrolment for customized policies, including enrolment, termination, and changes with quality checking
  • Handle email correspondence between the Hong Kong processing team and clients within stipulated timelines
  • Meet personal quality, productivity, turnaround time, and attendance benchmarks
  • Review necessary documents and procedures to enhance controls and efficiency
  • Identify errors, delays, and other problems on time, then diagnose and resolve them through corrective and preventive measures
  • Serve as a module owner and lead projects where necessary
  • Perform other responsibilities and ad hoc duties assigned by the supervisor

Requirements

What you’ll need
  • No explicit educational, experience, certification, language, or technical prerequisites stated
  • Must provide all requested personal data for consideration
  • Submitted information must be accurate and up-to-date