Data Engineer

• Define detailed technical solutions and manage technical delivery of the onshore and offshore data engineering team
• Design, build, and maintain scalable data engineering frameworks using Azure Databricks for data ingestion, curation, and transformation
• Lead data migration from legacy on-premises data warehouse systems to Azure Databricks solutions
• Perform data modelling, ETL automation, DevOps, data quality, data security, and performance optimization using Azure cloud best practices
• Collaborate with business, analytics, IT teams, and vendors to align data engineering efforts with business priorities
• Mentor and support data engineers and analysts in engineering best practices and Azure Databricks skills
• Report to the Head of Data Platforms and Analytics

Technical Lead – Data Engineering

Patient Care

• Help members access the right care, at the right time, in the right care setting, and at the right cost
• Serve as the primary point of contact for members within assigned healthcare facilities
• Guide members in accessing appropriate healthcare services and providers
• Explain healthcare benefits, limitations, exclusions, and available options
• Support members throughout admission, confinement, treatment, and discharge
• Facilitate referrals and coordination of care
• Verify member eligibility and benefit coverage
• Process approvals and authorizations in a timely manner
• Ensure services are within approved benefits and coverage guidelines
• Support claims and documentation processes
• Coordinate with healthcare providers regarding covered services
• Support medically necessary and evidence-based healthcare practices
• Escalate complex medical necessity concerns to designated clinical teams
• Deliver compassionate and professional member support
• Manage concerns and complaints and conduct service recovery activities
• Develop positive relationships with hospital personnel and physicians
• Gather provider feedback for service improvement
• Maintain accurate documentation and records
• Ensure timely reporting and escalation of critical issues
• Participate in quality improvement initiatives
• Educate members regarding MediCard’s services and participate in member education campaigns
• Support brand awareness initiatives within healthcare facilities

Field Patient Care Officer

• Help members access the right care, at the right time, in the right care setting, and at the right cost
• Support members in understanding and navigating healthcare benefits and services
• Guide members through healthcare pathways and provider networks
• Coordinate communication among members, healthcare providers, and MediCard
• Ensure healthcare services are medically necessary, appropriate, and aligned with benefit entitlements
• Serve as the primary point of contact for members within assigned healthcare facilities
• Guide members in accessing appropriate healthcare services and providers
• Assist members with healthcare benefits, limitations, options, admission, confinement, treatment, and discharge processes
• Facilitate referrals and coordination of care
• Verify member eligibility and benefit coverage
• Process approvals and authorizations and explain coverage, limitations, exclusions, and requirements
• Support claims and documentation processes
• Implement utilization management policies and coordinate with healthcare providers
• Escalate complex medical necessity concerns to designated clinical teams
• Deliver compassionate and professional member support and manage concerns and complaints
• Conduct service recovery activities when necessary
• Develop relationships with hospital personnel and physicians
• Promote collaborative problem-solving and provider awareness of MediCard processes
• Gather provider feedback for service improvement
• Maintain accurate documentation and records
• Ensure timely reporting and escalation of critical issues
• Participate in quality improvement initiatives
• Promote MediCard’s brand promise and educate members about MediCard’s services
• Participate in member education campaigns and support brand awareness initiatives

Patient Care Officer

• Serve as the primary point of contact for members within assigned healthcare facilities
• Guide members in accessing appropriate healthcare services and providers
• Explain healthcare benefits, limitations, exclusions, requirements, and available options
• Support members throughout admission, confinement, treatment, and discharge processes
• Facilitate referrals, approvals, authorizations, claims, and care coordination
• Verify member eligibility and benefit coverage
• Facilitate implementation of utilization management policies and medically necessary, evidence-based care
• Coordinate with healthcare providers regarding covered services and escalate complex medical necessity concerns
• Deliver compassionate and professional member support and manage complaints and service recovery
• Develop relationships with hospital personnel and physicians and participate in provider engagement activities
• Maintain documentation, comply with privacy requirements, meet SLAs, report and escalate critical issues, and participate in quality improvement
• Promote MediCard’s brand promise, educate members about services, and support brand awareness initiatives

• Serve as the primary point of contact for members within assigned healthcare facilities
• Guide members in accessing appropriate healthcare services and providers
• Assist members in understanding healthcare benefits, limitations, and available options
• Support members throughout admission, confinement, treatment, and discharge processes
• Facilitate referrals and coordination of care
• Assist members in navigating complex healthcare situations
• Verify member eligibility and benefit coverage
• Facilitate timely processing of approvals and authorizations
• Explain coverage, limitations, exclusions, and requirements
• Ensure services rendered are within approved benefits and coverage guidelines
• Support efficient claims and documentation processes
• Facilitate implementation of MediCard utilization management policies
• Coordinate with healthcare providers regarding covered healthcare services
• Support medically necessary and evidence-based healthcare practices
• Promote treatment in the most appropriate level of care
• Escalate complex medical necessity concerns to designated clinical teams
• Deliver compassionate and professional member support
• Practice active listening and empathy during member interactions
• Manage concerns and complaints promptly
• Conduct service recovery activities when necessary
• Ensure every member interaction reflects MediCard's brand promise

General

• Perform imaging procedures including X-ray, Ultrasound, and Mammography
• Encode imaging results
• Schedule and prepare patients for X-ray, ultrasound, and mammogram exams
• Assist doctors in conducting ultrasound procedures
• Prepare X-ray, ultrasound, and mammogram images for doctors' reading and encode them accordingly
• Monitor imaging equipment and machines
• Ensure imaging equipment undergoes preventive maintenance and calibration as scheduled

Radiologic Technologist

Growth Marketing

• Lead the development and execution of AIA Australia’s International Growth strategy across international customer segments
• Drive customer acquisition, retention, revenue growth and portfolio performance
• Identify, evaluate and commercialise new growth opportunities
• Develop business cases and investment proposals delivering sustainable commercial outcomes
• Establish, negotiate and manage strategic partnerships with universities, migration organisations, employers, affinity groups and other intermediaries
• Build and optimise referral, distribution and partnership channels
• Partner with Distribution and Marketing teams on targeted acquisition, engagement and retention initiatives
• Lead customer and partner proposition development
• Work cross-functionally to deliver scalable, compliant and commercially viable solutions

Technical Lead – Data Engineering

Field Patient Care Officer

Patient Care Officer

Field Patient Care Officer

Field Patient Care Officer

Radiologic Technologist

Senior Manager, International Growth