Customer Success Manager

Aidoc

. Champion customer-centric solutions and outcomes .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and stakeholder management, with a strong focus on data analysis and enhancing customer relationships. Proficient in articulating technical concepts and collaborating with cross-functional teams to drive product enhancements and support customer objectives.

Highest-signal resume keywords

Customer Success ManagementData AnalysisStakeholder ManagementProject ManagementMedical Imaging Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsProject ManagementCustomer Relationship ManagementTechnical Concept UnderstandingResearch Initiatives

Soft Skills

Critical ThinkingProblem SolvingExcellent Communication Skills

Tools & Technologies

SaaS SolutionsAI Solutions

Industry Keywords

Medical ImagingRadiologistsAgile MethodologyCustomer-Centric Solutions

About the role

Key responsibilities & impact

Champion customer-centric solutions and outcomes
Work closely with engineering, operations, sales, and support teams
Understand customers’ business objectives and articulate how Aidoc’s AI enterprise solutions support strategic goals
Proactively manage and grow customer relationships and identify key stakeholders
Lead discussions with customers, including physicians at medical centers
Understand customer pain points and workflows and enhance AI value in their departments
Define next steps and coordinate execution with R&D teams
Support smooth onboarding of new customers with the technical team
Drive product enhancements with Product, Data, and AI teams by representing the customer perspective
Develop a deep understanding of Aidoc solutions, expected performance, and user interface
Perform data analysis and storytelling, derive insights, and present findings to customers
Initiate and help execute research initiatives

Requirements

What you’ll need

BSc in science, engineering, or any quantitative field; MSc preferred
4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles
Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
Experience with data analytics is an advantage
Previous work with medical imaging and radiologists is an advantage
Research experience is an advantage
Experience in stakeholder management, building relationships, and leading customers to success, preferably at executive level
Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
Critical thinking and analytical, data-driven decision-making
Ability to understand technical concepts and lead discussions with technical teams in a fast-paced startup environment
Excellent verbal and written communication skills in English
Ability to work in EST time zones
Ability to travel up to 25%

Benefits

Comp & perks

A range of medical, dental and vision benefits
Stock options for all full-time employees
Flexible time off without vacation accrual limits, coordinated with manager and team
401(k) plan with company match
Life insurance
Long- and short-term disability
Opportunity to directly improve medical care and impact patient outcomes