Aidoc

Customer Success Manager

• Champion customer-centric solutions and outcomes
• Work closely with engineering, operations, sales, and support teams to understand customers and enhance the value they receive from Aidoc solutions
• Demonstrate the impact of AI enterprise solutions on customers’ organizations and strategic goals
• Serve as the customer advocate and trusted advisor
• Proactively manage and grow customer relationships, including identifying key stakeholders
• Lead discussions with customers, including physicians at prestigious medical centers
• Understand customer pain points and workflows and enhance the value of AI in their departments
• Define next steps and coordinate execution with R&D teams
• Liaise between customers and internal teams
• Work with the technical team to ensure smooth onboarding of new customers
• Drive product enhancements cross-functionally with Product, Data, and AI teams by representing the customer perspective
• Maintain a deep understanding of solutions, expected performance, and user interface
• Perform data analysis and storytelling, derive insights, and present findings to customers
• Initiate and help execute research initiatives

• Champion customer-centric solutions and outcomes
• Work closely with engineering, operations, sales, and support teams
• Understand customers’ business objectives and articulate how Aidoc’s AI enterprise solutions support strategic goals
• Proactively manage and grow customer relationships and identify key stakeholders
• Lead discussions with customers, including physicians at medical centers
• Understand customer pain points and workflows and enhance AI value in their departments
• Define next steps and coordinate execution with R&D teams
• Support smooth onboarding of new customers with the technical team
• Drive product enhancements with Product, Data, and AI teams by representing the customer perspective
• Develop a deep understanding of Aidoc solutions, expected performance, and user interface
• Perform data analysis and storytelling, derive insights, and present findings to customers
• Initiate and help execute research initiatives

Account Executive

• Work with executive leaders and project sponsors in the large healthcare provider market to drive Aidoc technology sales
• Close multi-year SaaS agreements for AI-powered medical imaging applications and workflows
• Target C-suite executives and clinical leadership of major health systems
• Sell Aidoc’s full ecosystem of AI solutions and products to existing and highest-value customers
• Drive strategic and enterprise accounts to new levels of annual spend
• Expand existing accounts by at least 2x and maintain 95%+ retention rates
• Represent the company vision and leverage senior executives in strategic customer engagements
• Develop annual sales plans and create qualified pipeline equivalent to 4x the annual objective
• Manage customer engagement, opportunity development, and active pursuits in Salesforce CRM
• Deliver customized customer presentations and contextual product demonstrations
• Nurture executive relationships through quarterly or thrice-annual business reviews
• Provide weekly pipeline and forecast reporting through Salesforce CRM updates and management calls
• Monitor market trends, competition, competitive issues, and products
• Build relationships with health systems groups and physician opinion leaders
• Partner with VAR sales teams on coordinated enterprise sales efforts
• Travel to customer locations and industry events
• Participate in strategy setting, sales training, marketing efforts, customer care, team building, and company growth activities

Customer Success Manager

Customer Success Manager

Regional Account Director