Customer Success Manager

Aidoc

. Champion customer-centric solutions and outcomes .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Stakeholder Management, with a strong focus on enhancing customer value through AI solutions. Proficient in Data Analysis and effective communication, ensuring alignment between customer needs and technical execution.

Highest-signal resume keywords

Customer Success ManagementData AnalysisStakeholder ManagementTechnical CommunicationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsCustomer-Facing AnalyticsProject ManagementResearch ExperienceUnderstanding of AI SolutionsMedical Imaging KnowledgeAgile MethodologyTechnical ConceptsProblem SolvingMultitasking

Soft Skills

Customer AdvocacyRelationship BuildingCritical ThinkingCommunication SkillsCollaboration

Industry Keywords

SaaSHigh-TechStartup EnvironmentMedical ImagingRadiologists

About the role

Key responsibilities & impact

Champion customer-centric solutions and outcomes
Work closely with engineering, operations, sales, and support teams to understand customers and enhance the value they receive from Aidoc solutions
Demonstrate the impact of AI enterprise solutions on customers’ organizations and strategic goals
Serve as the customer advocate and trusted advisor
Proactively manage and grow customer relationships, including identifying key stakeholders
Lead discussions with customers, including physicians at prestigious medical centers
Understand customer pain points and workflows and enhance the value of AI in their departments
Define next steps and coordinate execution with R&D teams
Liaise between customers and internal teams
Work with the technical team to ensure smooth onboarding of new customers
Drive product enhancements cross-functionally with Product, Data, and AI teams by representing the customer perspective
Maintain a deep understanding of solutions, expected performance, and user interface
Perform data analysis and storytelling, derive insights, and present findings to customers
Initiate and help execute research initiatives

Requirements

What you’ll need

BSc in science, engineering, or any quantitative field; MSc preferred
4+ years of experience in Customer Success, Customer-Facing Analytics, Project Management, or similar roles
Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
Experience with data analytics is an advantage
Previous work with medical imaging and radiologists is an advantage
Research experience is an advantage
Experience in stakeholder management, building relationships, and leading customers to success, preferably at executive level
Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
Critical thinker with a good analytical approach and data-driven decision-making process
Tech-savvy, able to understand technical concepts and lead discussions with the technical team in a fast-paced startup environment
Excellent verbal and written communication skills in English
Ability to work in PST time zones
Ability to travel up to 25%

Benefits

Comp & perks

A range of medical, dental and vision benefits
Stock options for all full-time employees
Flexible time off without vacation accrual limits, coordinated with the manager and team
A 401(k) plan with company match
Life insurance
Long- and short-term disability
The opportunity to directly improve medical care and impact patient outcomes
Remote-first workplace