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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading strategic enterprise customer relationships, aligning AI strategies with business goals, and driving measurable value realization. Proven ability to manage complex accounts in healthcare technology or SaaS, ensuring customer retention and expansion through effective collaboration and communication.
Highest-signal resume keywords
Customer Success ManagementStrategic Account ManagementHealthcare Technology ExperienceC-Suite Relationship BuildingCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementStrategic PlanningValue RealizationROI AnalysisCustomer Advocacy
Soft Skills
Exceptional CommunicationRelationship BuildingMentoring
Certifications & Qualifications
Bachelor's DegreeMBAMHAMPH
Industry Keywords
Enterprise SoftwareSaaS PartnershipsHealthcareExecutive EngagementCustomer Retention
About the role
Key responsibilities & impact- Lead a portfolio of strategic enterprise customers, typically $15M+ ARR across 3–6 accounts
- Align customers’ AI strategy with business and clinical goals
- Develop and nurture trusted relationships with C-suite leaders
- Establish shared vision, success metrics, and long-term alignment
- Orchestrate QBRs, Executive Steering Committees, and annual roadmap sessions
- Partner with regional Customer Success Managers, Sales, Product, and Delivery teams
- Secure renewals and identify expansion opportunities through demonstrated ROI and strategic partnerships
- Represent customer perspectives across Product, Marketing, and Leadership
- Mentor CSMs on strategic planning, executive engagement, and value realization
- Drive retention, expansion, executive alignment, adoption, measurable value realization, customer advocacy, and internal collaboration
Requirements
What you’ll need- 7+ years of experience in Customer Success, Strategic Account Management, or Consulting
- Experience leading enterprise healthcare or SaaS partnerships in fast-growing environments
- Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software
- Exceptional communication and relationship-building skills with C-suite stakeholders
- Ability to connect technology adoption with tangible business outcomes and ROI
- Track record of cross-functional collaboration across Product, Sales, and Delivery teams
- History of renewal, adoption, and expansion success within strategic enterprise accounts
- Bachelor’s degree required
- Advanced degree (MBA, MHA, MPH) preferred
Benefits
Comp & perks- A range of medical, dental and vision benefits
- Stock options for all full-time employees
- Flexible time off without vacation accrual limits, coordinated with the manager and team
- 401(k) plan with company match
- Life insurance
- Long- and short-term disability
- Opportunity to directly improve medical care and impact patient outcomes
- Remote-first workplace