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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in claims management, including proactive investigation, evaluation, and resolution of complex claims. Strong leadership capabilities to empower claims adjusters and drive departmental initiatives for improved claims processes and financial results.
Highest-signal resume keywords
Claims ManagementComplex Claims EvaluationLeadership of Claims AdjustersCommunication with Actuarial and UnderwritingTraining and Development Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingInvestigation SkillsCoverage EvaluationLiability AssessmentDamage Evaluation
Soft Skills
Strong Communication SkillsCollaborative BehaviorCreative Problem SolvingConcise Presentation Skills
Industry Keywords
Insurance ExperienceLegal ExperienceCasualty CoverageMass Tort ClaimsEnvironmental ClaimsToxic Tort ClaimsLong-Tail Bodily InjuryCoverage B ClaimsPFAS ExposuresOpioid Exposures
About the role
Key responsibilities & impact- Monitor and guide appropriate reserving, expense, and payments within the claims team
- Develop claims handling skills focused on proactive investigation, evaluation, and resolution
- Manage and oversee communication between the team and insureds and other external clients
- Empower and lead approximately 6–8 claims adjusters to embody AIG’s corporate values
- Identify and escalate complex claims involving significant coverage, loss, or other issues to senior management
- Support departmental initiatives focused on improved claim processes, claims results, and financial results
- Lead training and development initiatives on trends and emerging issues
- Communicate with Actuarial and Underwriting on relevant claims, case law, and trend information
- Participate in feedback with Underwriting on client renewals and new business opportunities
- Oversee sophisticated litigation and coverage issues, including long-tail bodily injury and property damage exposures, Coverage B claims under Primary/Excess CGL policies, environmental and toxic tort claims, and emerging PFAS and opioid exposures
- Report directly to a Vice President of the Casualty Coverage and Mass Tort Claims Department
Requirements
What you’ll need- 10+ years of Legal or Insurance experience preferred
- Demonstrated experience with evaluations and investigations addressing coverage, liability and damage issues
- Strong communication skills
- Ability to prepare and present information in a concise and persuasive manner
- Ability to drive collaborative behavior with leadership team across the wider business
- Ability to develop and execute creative solutions to difficult problems impacting business partners
- Ability to work primarily in the office
- AIG may conduct a criminal background check after a conditional employment offer
Benefits
Comp & perks- Flexible work arrangements
- Diversity and inclusion learning
- Cultural awareness activities
- Employee Resource Groups (ERGs)
- Total Rewards Program with benefits focused on health, wellbeing, financial security, and professional development
- Continuous learning and development
- Reasonable accommodations for job applicants and employees with disabilities
