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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing business processes and requirements within the insurance industry, facilitating effective communication between stakeholders, and leading Agile Scrum teams to drive technology solutions. Proficient in developing user documentation and executing test plans to ensure alignment with business objectives.
Highest-signal resume keywords
Insurance Business KnowledgeAgile Scrum MethodologyBusiness Process Monitoring (BPM)Flowchart and Diagramming SoftwareRequirements Gathering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisUser Story DevelopmentProcess DocumentationTest Plan DevelopmentSystem Analysis
Soft Skills
Excellent Communication SkillsAnalytical MindsetStakeholder Engagement
Tools & Technologies
Microsoft VisioPega
Industry Keywords
Standard Operating Procedures (SOP)Claims TechnologyBusiness RequirementsKPI Definition
About the role
Key responsibilities & impact- Build an understanding of the business in sufficient detail to identify and address critical issues
- Work with clients to determine business requirements and priorities, define KPIs, and support defining the Claims Technology North Star
- Engage business and development teams to design and document data flows, mappings, and key business requirements
- Provide project leadership, facilitate requirements gathering, and present findings to all levels of management
- Analyze functional business processes and requirements and drive development of user stories as part of an Agile Scrum Team
- Participate in AIG initiatives involving process documentation, requirements, and system analysis
- Investigate, identify, and resolve system bugs and issues
- Participate in review meetings with IT and external and internal business partners
- Develop and execute test plans to confirm user requirements
- Develop user guides, release notes, and training materials for end users
Requirements
What you’ll need- Knowledge and experience with the Insurance business
- Ability to interact with business, operations, information technology, and multi-disciplined stakeholders
- Ability to understand processes, outcomes, and articulate opportunities and improvements
- Ability to document Standard Operating Procedures (SOP)
- Analytical and data-driven mindset
- Experience in Enterprise business process monitoring (BPM) technologies, such as Pega and equivalents
- Excellent written and verbal communication skills
- Proficiency in flowchart and diagramming software, such as Microsoft Visio
- Ability to ask effective questions of non-technical individuals to understand processes and identify technology opportunities
- Bachelor’s degree and/or equivalent work experience
Benefits
Comp & perks- Bonus in accordance with the terms of the applicable incentive plan
- Comprehensive Total Rewards benefits package focused on health, wellbeing, financial security, and professional development
- Continuous learning and development
- Employee Resource Groups (ERGs)
- Reasonable accommodations for job applicants and employees with disabilities