Casualty Claims Specialist

AIG

. Investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $81,000 - $109,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and resolving Commercial Auto Liability and Commercial General Liability claims, with a strong focus on analytical skills, negotiation, and compliance with regulatory standards. Proficient in managing litigated files and providing exceptional customer service while maintaining accurate documentation.

Highest-signal resume keywords

Commercial Auto Liability Claims HandlingCommercial General Liability Claims HandlingBodily Injury Claims ManagementLitigation Management ExperienceProperty & Casualty Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AnalysisSettlement NegotiationClaims DocumentationLegal EvaluationPolicy Coverage InterpretationClaims Resolution StrategiesReserve Adequacy EvaluationMulti-State Claims HandlingCustomer Service

Soft Skills

Analytical SkillsCritical ThinkingVerbal CommunicationWritten CommunicationRelationship Building

Tools & Technologies

Diary Management SystemsWorkload Management Systems

Certifications & Qualifications

AICCPCUARMSCLAProperty & Casualty Adjuster License

Industry Keywords

Commercial InsuranceLitigated ClaimsNon-Litigated ClaimsIndemnity ReservesStatutory RequirementsRegulatory StandardsMiddle-Market AccountsLarge Commercial Accounts

About the role

Key responsibilities & impact

Investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims
Conduct thorough investigations to determine coverage, liability, damages, and compensability
Gather and evaluate statements, police reports, medical records, expert reports, and other evidence
Analyze coverage issues and prepare reservation of rights, denial, and other coverage correspondence
Evaluate bodily injury, property damage, and exposure-related claims
Negotiate settlements within established authority levels
Develop proactive claim resolution strategies and mitigate claim exposure
Maintain accurate claim documentation
Manage litigated files and coordinate with defense counsel on case strategies
Review pleadings, discovery responses, deposition summaries, and legal evaluations
Monitor litigation budgets and legal expenses
Participate in mediations, settlement conferences, and other dispute resolution proceedings
Establish and maintain indemnity and expense reserves
Evaluate reserve adequacy throughout the claim lifecycle
Ensure compliance with company guidelines, statutory requirements, and regulatory standards
Maintain diary and workload management systems
Provide timely, professional, and empathetic customer service
Build relationships with insureds, brokers, claimants, attorneys, and internal stakeholders
Communicate claim status, strategy, and exposure to management and business partners

Requirements

What you’ll need

Bachelor's degree preferred or equivalent combination of education and experience
4+ years of Commercial Auto Liability and/or Commercial General Liability claims handling experience
Demonstrated experience handling bodily injury claims involving moderate to significant exposure
Experience interpreting policy coverage and drafting coverage position letters, reservation of rights letters, and denial letters
Experience managing both litigated and non-litigated claims
Excellent analytical, investigative, and critical-thinking skills
Strong verbal and written communication skills
Active Property & Casualty Adjuster License preferred; must obtain required state licensing within six months of hire
Litigation management experience preferred
Multi-state claims handling experience preferred
Experience handling serious bodily injury claims preferred
Professional designations such as AIC, CPCU, ARM, or SCLA preferred
Prior experience with commercial insurance carriers handling middle-market or large commercial accounts preferred

Benefits

Comp & perks

Bonus eligibility in accordance with the applicable incentive plan
Competitive benefits focused on health, wellbeing, financial security, and professional development
Continuous learning and development
Employee Resource Groups (ERGs)
Reasonable accommodations for applicants and employees with disabilities