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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving Commercial Auto Liability and Commercial General Liability claims, with a strong focus on analytical skills, negotiation, and compliance with regulatory standards. Proficient in managing litigated claims and maintaining accurate documentation while delivering exceptional customer service.
Highest-signal resume keywords
Commercial Auto Liability Claims HandlingCommercial General Liability Claims HandlingBodily Injury Claims ManagementLitigation Management ExperienceProperty & Casualty Adjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage AnalysisSettlement NegotiationClaims DocumentationLegal EvaluationReserve EvaluationClaims Resolution StrategiesPolicy Coverage InterpretationMulti-State Claims HandlingCustomer Service
Soft Skills
Analytical SkillsCritical ThinkingVerbal CommunicationWritten CommunicationRelationship Building
Tools & Technologies
Diary Management SystemsWorkload Management Systems
Certifications & Qualifications
AICCPCUARMSCLAProperty & Casualty Adjuster License
Industry Keywords
Commercial InsuranceLitigated ClaimsNon-Litigated ClaimsIndemnity ReservesStatutory Requirements
About the role
Key responsibilities & impact- Investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims
- Conduct prompt, thorough investigations to determine coverage, liability, damages, and compensability
- Gather and evaluate statements, police reports, medical records, expert reports, and other relevant documentation
- Analyze coverage issues and prepare reservation of rights, denial, and other coverage correspondence
- Evaluate bodily injury, property damage, and exposure-related claims
- Independently negotiate settlements within established authority levels
- Develop and execute proactive claim resolution strategies
- Identify and mitigate claim exposure
- Maintain accurate claim documentation
- Manage litigated files and coordinate with defense counsel on case strategies
- Review pleadings, discovery responses, deposition summaries, and legal evaluations
- Monitor litigation budgets and legal expenses
- Participate in mediations, settlement conferences, and other dispute resolution proceedings
- Establish and maintain accurate indemnity and expense reserves
- Evaluate reserve adequacy throughout the claim lifecycle
- Ensure compliance with company guidelines, statutory requirements, and regulatory standards
- Maintain diary and workload management systems
- Deliver timely, professional, and empathetic customer service
- Build relationships with insureds, brokers, claimants, attorneys, and internal stakeholders
- Communicate claim status, strategy, and exposure to management and business partners
Requirements
What you’ll need- Bachelor's degree preferred or equivalent combination of education and experience
- 4 years + Commercial Auto Liability and/or Commercial General Liability claims handling experience
- Demonstrated experience handling bodily injury claims involving moderate to significant exposure
- Experience interpreting policy coverage and drafting coverage position letters, reservation of rights letters, and denial letters
- Experience managing both litigated and non-litigated claims
- Excellent analytical, investigative, and critical-thinking skills
- Strong verbal and written communication skills
- Active Property & Casualty Adjuster License preferred; must obtain required state licensing within six months of hire
- Litigation management experience preferred
- Multi-state claims handling experience preferred
- Experience handling serious bodily injury claims preferred
- Professional designations such as AIC, CPCU, ARM, or SCLA preferred
- Prior experience with commercial insurance carriers handling middle-market or large commercial accounts preferred
Benefits
Comp & perks- Bonus in accordance with the terms of the applicable incentive plan
- Competitive benefits through the Total Rewards Program
- Benefits focused on health, wellbeing, and financial security
- Professional development
- Continuous learning and development
- Employee Resource Groups (ERGs)
- Reasonable accommodations for applicants and employees with disabilities