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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Defense Base Act claims, including legal, regulatory, and procedural knowledge, while providing exceptional customer service and fostering relationships with stakeholders. Proficient in settlement evaluation, negotiation, and policy language interpretation to enhance claims processes.
Highest-signal resume keywords
Defense Base Act Claims ManagementSettlement Evaluation and NegotiationLegal and Regulatory KnowledgeStrong Communication SkillsProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims LitigationClaims EvaluationPolicy Language InterpretationFraudulent Claims Identification
Soft Skills
Customer ServiceTime ManagementAdministrative SkillsReport-Writing SkillsRelationship Building
Industry Keywords
Workers Compensation ClaimsAIG Quality StandardsIndemnity ManagementMedical Aspects of ClaimsLegal Aspects of Claims
About the role
Key responsibilities & impact- Provide technical expertise in proactively directing and resolving Defense Based Act claims in accordance with best claim practice and AIG quality standards
- Manage indemnity, medical, and legal aspects of assigned claims using available resources
- Investigate, handle, litigate, and evaluate claims to ensure timely, cost-effective settlements and protect recovery rights when applicable
- Provide prompt, effective customer service
- Identify and review suspect or fraudulent claims in line with company guidelines
- Maintain regular contact with internal stakeholders, brokers, medical experts, clients’ lawyers, injured workers, and legal representatives
- Build effective relationships with internal and external customers and act as a point of referral
- Apply claims experience to help improve products in collaboration with underwriting colleagues
Requirements
What you’ll need- Knowledge of legal, regulatory, litigation, and procedural requirements for Workers Compensation claims
- Specialist knowledge of Defense Base Act claims preferred
- Experience in settlement evaluation and negotiation
- Policy language skills enabling accurate and consistent policy wording interpretation
- Lateral thinking and problem-solving ability
- Ability to develop new ideas to improve working practices
- Strong communication, time management, administrative, and report-writing skills
- Veterans encouraged to apply
Benefits
Comp & perks- Eligibility for a bonus in accordance with the terms of the applicable incentive plan
- Competitive benefits through AIG’s Total Rewards Program
- Health and wellbeing benefits
- Financial security benefits
- Professional development
- Continuous learning and development
- Employee Resource Groups (ERGs)
- Learning and cultural awareness activities
- Reasonable accommodations for job applicants and employees with disabilities