Complex Claims Director, Excess

AIG

. Investigate, evaluate, and determine the disposition of new and existing third-party property and casualty claims .

Posted 9/23/2026full-timeUnited StatesLead💰 $128,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced capabilities in litigation claims management, including negotiation and alternative dispute resolution, while effectively communicating with various stakeholders. Possesses strong analytical skills to assess liability and damages, and the ability to independently negotiate multimillion-dollar claims.

Highest-signal resume keywords

Litigation Claims ManagementNegotiation SkillsAlternative Dispute Resolution (ADR)Property and Casualty LicensesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability AssessmentCoverage ReviewRisk Transfer StrategiesDocumentation of Resolution StrategiesBudgeting LitigationMediation ProcessesTrial AttendanceSettlement Conference ManagementReserve Recommendations

Soft Skills

Verbal CommunicationWritten Communication

Certifications & Qualifications

Property and Casualty Licenses

Industry Keywords

Commercial ClaimsThird-Party ClaimsExcess Commercial General LiabilityLitigation StrategyClaimant Communication

About the role

Key responsibilities & impact

Investigate, evaluate, and determine the disposition of new and existing third-party property and casualty claims
Review coverage under Excess Commercial General Liability and auto policies
Prepare and execute investigation strategies addressing liability, causation, damages, risk transfer, and contribution opportunities
Participate in claim investigations and control litigation strategy
Direct litigation and attend mediations, trials, and settlement conferences
Assess liability and damages and recommend reserves
Communicate with insureds, brokers, attorneys, claimants, underwriters, and other internal and external customers
Document exposure evaluations, resolution strategies, thought processes, and negotiation strategies
Present large-value case disposition recommendations to senior management
Obtain authority to independently negotiate multimillion-dollar claims with leading plaintiff attorneys
Utilize alternative dispute resolution as appropriate
Strategize and budget litigation through discussions with counsel, vendors, and insureds
Establish ground rules with defense and coverage counsel to control budgets and expenses

Requirements

What you’ll need

8+ years of Commercial/Industry claims experience preferred
Excellent verbal and written communication skills
Strong negotiation skills
Advanced experience and capabilities in litigation claims management, including ADR and mediation processes
Experience attending and controlling cases pre-suit, litigated, and post-trial at mediations and settlement conferences
Property and Casualty licenses required; must be obtained within 6 months
Interest in an upwardly mobile career path

Benefits

Comp & perks

Bonus eligibility in accordance with the applicable incentive plan
Competitive benefits through AIG’s Total Rewards Program
Benefits focused on health, wellbeing, and financial security
Professional development and continuous learning and development
In-person collaboration and a supportive, connected work environment
Inclusion and belonging programs, including cultural awareness activities and Employee Resource Groups (ERGs)
Reasonable accommodations for applicants and employees with disabilities