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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in managing Claims Examiners and ensuring compliance with Workers’ Compensation claim handling standards. Possesses strong analytical skills and technical expertise in claims adjusting, with a focus on career development and team performance.
Highest-signal resume keywords
Claims Adjusting ExperienceLeadership ExperienceWorkers’ Compensation Claim HandlingAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustingClaims ManagementClaim File ReservingClaim Handling GuidelinesBest Claim PracticesTechnical Expertise in Claims FunctionsOperational Compliance EvaluationClaims Summary ReportingDefense Base Act Claims KnowledgeChange Management
Soft Skills
Leadership SkillsInterpersonal SkillsTalent DevelopmentMentoring SkillsCoaching Skills
Industry Keywords
Federal Workers’ CompensationClaims ExaminersAIG Claims, Inc.Business CultureProfessional Environment
About the role
Key responsibilities & impact- Lead a team of Claims Examiners on the Federal Workers’ Compensation Claims team
- Direct activities consistent with AIG Claims, Inc.’s mission and achieve stated goals through best practices
- Foster a professional environment and business culture focused on desired business results
- Ensure administration of claim policies, procedures, and practices in accordance with company and policy standards
- Implement procedures to achieve consistent quality results and meet Best Claim Practices
- Evaluate operational compliance against Claim Handling Guidelines and team goals
- Oversee claim file reserving, payments, legal and allocated expenses, and recoveries
- Review and manage open and closed claim files
- Ensure high-quality Claim Summary Reports are completed and managed
- Implement a people strategy supporting training, skills improvement, bench strength, and career pathing
- Lead the team in achieving business strategies and plans
- Perform other duties assigned by office AVP and/or Workers’ Compensation senior leadership
Requirements
What you’ll need- Proven claims adjusting experience
- Extensive leadership experience within a claim technical operation
- In-depth understanding of Workers’ Compensation claim handling and servicing requirements
- Specialist knowledge of Defense Base Act claims preferred
- Leadership skills in direction setting, change management, customer focus, and talent development
- Analytical skills with strong business acumen and ability to work across the organization in matrix reporting relationships
- Strong oral, written, communication, and interpersonal skills
- Technical expertise in one or more claim functions
- Career development, mentoring, and coaching skills
Benefits
Comp & perks- Total Rewards Program with benefits focused on health, wellbeing, financial security, and professional development
- Continuous learning and development
- Employee Resource Groups (ERGs)
- Learning and cultural awareness activities
- Reasonable accommodations for applicants and employees with disabilities