Director, Personal Lines Programs

AIG

. Drive business growth as Director, Personal Lines Programs .

Posted 11/4/2026full-timeUnited StatesLead💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Insurance Operations and Compliance, with a strong focus on managing MGU oversight and regulatory adherence. Proven ability to leverage analytical tools for business insights while ensuring operational integrity and performance monitoring.

Highest-signal resume keywords

Insurance Operations ExperienceCompliance ManagementMGU OversightRating Engine KnowledgeAudit and IT Controls

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance OperationsCompliance AuditsProject ManagementRating EnginesPolicy Administration SystemsOperational Infrastructure OversightAnalytical ToolsQuality Assurance FrameworksRegulatory RequirementsFinancial Leakage Prevention

Soft Skills

AccountabilityRelationship ManagementStrategic ThinkingProblem SolvingCommunication

Industry Keywords

Managing General UnderwriterAdmitted LinesExcess & Surplus LinesRegulatory StandardsOperational GapsMarket ConditionsUnderwriting TrendsRate FilingsContract UpdatesDefect Resolution

About the role

Key responsibilities & impact

Drive business growth as Director, Personal Lines Programs
Provide active governance and direct oversight for a key Managing General Underwriter (MGU) partner
Safeguard the program’s systemic integrity and ensure MGU execution aligns with AIG’s regulatory and operational standards
Oversee the MGU’s internal control environment and operational infrastructure supporting a $1.7B portfolio
Ensure regulatory mandates are integrated into MGU programming and workflows
Lead oversight of internal and external regulatory audits and remediate operational gaps
Track critical timelines including rate filings, form and contract updates, and defect resolution
Oversee rating integrity, testing, and correct implementation of rate updates
Audit MGU systems and IT controls, including system-generated outputs and IT control environment robustness
Validate operational changes to prevent financial leakage or regulatory risk
Monitor program performance for compliance, profitability, and growth
Conduct deep-dive reviews to identify whether performance shifts arise from underwriting trends, system errors, or market conditions

Requirements

What you’ll need

10+ years of progressive experience in Insurance Operations, Compliance, Project Management, or MGU/Carrier Oversight
Strong understanding of rating engines and policy administration systems
Technical intuition to audit complex systems and mechanics
Proven ability to track high-stakes deliverables across multiple work streams and hold external partners accountable to deadlines
Experience managing compliance audits, IT controls, and quality assurance frameworks
Proven ability to hold external partners (MGUs) accountable while fostering a productive, growth-oriented relationship
Working knowledge of Admitted and Excess & Surplus Lines (E&S) products, rates, and regulatory requirements
Strategic ability to leverage analytical tools and complex reporting to derive business insights and evaluate emerging insurance technology solutions

Benefits

Comp & perks

Bonus in accordance with the terms of the applicable incentive plan
Competitive benefits focused on health, wellbeing and financial security
Professional development
Continuous learning and development
Employee Resource Groups (ERGs)
Reasonable accommodations for job applicants and employees with disabilities