FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide technical Personal Insurance claims leadership across LAC
- Lead approximately 40+ LAC Personal Insurance adjusters and analysts
- Coordinate large claims, authorize reserves and payments within granted authority, and refer over-authority decisions
- Delegate reserving, payment, and settlement authority in accordance with the Authority Matrix
- Collaborate with global, regional, and country claims leadership to ensure appropriate resources and skills
- Report LAC Personal Insurance major claim exposures, including catastrophe losses
- Review and implement corrective actions for continuous operational improvement through MBR/QBR metrics
- Maintain relationships with underwriting, actuarial, finance, claims leaders, customers, brokers, and partners
- Support new business partnerships and tenders through client meetings and presentations
- Review and upgrade claims guidelines and adjustment procedures
- Provide technical training and guidance and support recruiting claims talent
- Identify and report claims trends, lessons learned, feedback, and risk management opportunities
- Drive proactive customer claims experiences using Fast Track and complex technical claims processes
- Work with Claims Operations to advance digital claims channels and services
- Facilitate compliance with governmental regulations and AIG claims governance guidelines
Requirements
What you’ll need- Proven leadership and personnel management skills
- Demonstrated ability to manage a broad range of stakeholders
- Highly collaborative approach across functions and geographies
- Ability to manage and influence in a global matrix structure
- Deep understanding of all LAC Personal Insurance products claims lifecycle
- Strong technical LAC Personal Insurance claims capability
- Established and proven reputation in LAC Personal Insurance claims management
- Ability to manage and adhere to GOE budget and minimize total cost of claims
- Ability to identify, develop, and implement process improvement and efficiency opportunities
- Existing strong relationships with LAC Personal Insurance stakeholders, customers, and brokers/producers
- Proven track record in improvement, digital, and automation solutions, driving and managing change
- Strong ability to build, lead, and influence cross-functional teams and stakeholders
- Experience in Agile, Lean, or similar project management frameworks
- Ability to work in a fast-paced and matrix environment
Benefits
Comp & perks- Comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development
- Continuous learning and development
- Learning and cultural awareness activities
- Employee Resource Groups (ERGs)
- Reasonable accommodations for applicants and employees with disabilities