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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multinational insurance portfolios and providing territory-specific technical input, while fostering strong relationships with clients and Network Partners. Proficient in cross-functional collaboration to enhance service delivery and client satisfaction.
Highest-signal resume keywords
Multinational Insurance ExperienceFluent English SkillsAnalytical SkillsNetworking And Relationship BuildingCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organizational SkillsTime Management SkillsCustomer-Oriented BehavioursNegotiation SkillsCommunication SkillsPresentation SkillsProblem-Solving Skills
Industry Keywords
Network PartnerService DeliveryClient FocusProgram DesignClient SatisfactionPre-Bind SupportRenewal ProcessLocal Market ExpertiseStakeholder EngagementService Quality
About the role
Key responsibilities & impact- Manage renewal portfolios and new business placements across the Africa Network Partner landscape
- Provide pre-bind support and coordination for multinational programs
- Coordinate with AIG Producing Offices and Network Partners throughout renewal and new business processes
- Provide territory-specific technical input and local market expertise for program design and placement
- Participate in pre-renewal, client and Stewardship meetings
- Identify and resolve obstacles affecting timely service delivery
- Serve as a key contact for Network Partner servicing topics
- Build and maintain relationships with local clients, brokers and Network Partners
- Promote Network Partner capabilities and local expertise
- Support client and broker engagement initiatives
- Work cross-functionally with Underwriting, Legal, Distribution, Claims, Collections and Multinational teams
- Resolve and escalate complex Network Partner servicing and program implementation issues
- Collaborate on initiatives improving client satisfaction and service quality
- Drive Network Partner-related issues through resolution
- Identify opportunities to improve processes, communication and service delivery
- Support new business opportunities across the Network Partner ecosystem
- Collaborate with the Fac Desk team in Dubai on new business development and placement activities
- Ensure alignment among Producing Offices, Network Partners and internal functions for a consistent multinational client experience
Requirements
What you’ll need- Relevant insurance multinational experience
- Fluent English skills (written and spoken)
- Strong analytical skills
- Networking and relationship building skills
- Good organizational and time management skills
- Customer-oriented behaviours: motivated, tenacious, focused, technically skilled, proactive, and accountable
- Negotiation skills
- Communication and presentation skills
- Cross-functional collaboration and teamwork
- Client focus and solution orientation
- Problem-solving skills
Benefits
Comp & perks- Comprehensive Total Rewards Program
- Benefits focused on health, wellbeing and financial security
- Professional development
- Continuous learning and development
- Diversity, equity and inclusion initiatives
- Employee Resource Groups (ERGs)
- Reasonable accommodations for applicants and employees with disabilities