Customer Success Associate

AiGent

. Support the handoff from Sales on each new customer and track missing information .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer-facing skills with a focus on communication, organization, and follow-through. Proficient in managing customer interactions and tracking project details while learning technical and market topics in the energy sector.

Highest-signal resume keywords

Customer Success ExperienceStrong Organization SkillsClear Communication SkillsHubSpot ProficiencyInterest in Energy Sector

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Reliable Follow-ThroughCuriosity and Quick Learning

Tools & Technologies

HubSpotCRM Software

Industry Keywords

EnergyClimateUtilitiesMISOPJM

About the role

Key responsibilities & impact

Support the handoff from Sales on each new customer and track missing information
Prepare for and run customer kickoff calls using the standard deck
Collect site, generator, and contact details and follow up until complete
Track sites from kickoff to go-live and keep customers, field engineers, and the AGent team updated
Send customer communications around dispatch events, tests, and market programs
Assist the dispatch lead with customer outreach during events
Monitor site health alerts and follow up until issues are resolved
Answer day-to-day customer questions and escalate issues to the appropriate teammate
Keep HubSpot, meeting notes, and action items current
Suggest improvements to onboarding checklists and customer materials
Learn grid programs and wholesale markets in MISO and PJM, generator and site basics, customer kickoff practices, AGent’s platform, onboarding process, and dispatch workflow

Requirements

What you’ll need

At least 1 year in a customer-facing role such as customer success, account management, client services, or project coordination; internships and relevant school or volunteer work count
Clear, friendly communication with customers on calls and in writing
Strong organization and ability to track many customers and tasks at once without dropping details
Reliable follow-through
Curiosity and ability to learn quickly, especially technical and market topics
Authorized to work in the US without employer sponsorship, now or in the future
Ability to work hours aligned with customers largely in the Eastern and Central time zones
Availability during dispatch events, sometimes outside normal business hours
Interest in or exposure to energy, climate, or utilities preferred
Experience with HubSpot or another CRM preferred
Experience at a startup or on a fast-growing team preferred

Benefits

Comp & perks

Competitive base salary
Performance bonus
Early-stage equity
100% employer-paid Health, Dental, and Vision premiums for full-time employees
Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA
Basic Term Life Insurance + voluntary insurance options
Flexible PTO
Fully remote work from anywhere in the U.S.
Direct access to the founding team and real ownership of your work from day one
A front-row seat to the energy transition